FAQs & Troubleshooting
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102 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Paper is Jammed in the 2-sided Tray
- 3(Video) Paper is Jammed in the Paper Tray
- 4(Video) Set up your Brother machine
- 5I cannot print using my Brother machine on a wired network (Windows/macOS)
- 6How to identify your Operating System (OS).
- 7Discover the MAC address of the Brother network card
- 8Use Universal Print (Windows)
- 9How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 10Poor fixing
- 11Can I use non-Brother or third party supplies with the Brother machine?
- 12I cannot print from my computer via USB.
- 13What is the default password for my BRAdmin or Web Based Management?
- 14What is the default password for my Brother machine?
- 15I cannot print full-page photos or images using Email Print.
- 16I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18Install the Brother Mobile Connect application (for mobile device)
- 19Delete print jobs from the print queue.
- 20I cannot find some option in the Printing preferences. (For Windows)
- 21Self-Diagnostic
- 222-sided Disable or 2-sided Disabled
- 23My Brother machine has no power.
- 24Drum End Soon
- 25(Video) Paper is Jammed in the Back of the Machine
- 26(Video) Paper is Jammed inside the Machine
- 27Lines across the page
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29Where can I download Brother iPrint&Scan application for Mac?
- 30The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 31Control Printer Driver settings (only available for Windows)
- 32Open the Control Panel (For Windows)
- 33The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 34Supported models of Universal Printer Driver for PCL
- 35(Video) Paper is Jammed in the MP tray
- 36When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 37A security warning appears when accessing Web Based Management via HTTPS.
- 38Add your Brother machine with AirPrint (macOS)
- 39I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 40I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 41Check the remaining ink or toner level (Linux)
- 42Wrong Toner or Wrong Toner Cartridge
- 43Check the firmware version.
- 44Change the printer driver settings (Windows)
- 45No Toner
- 46Toner Low or Prepare New Toner Cartridge
- 47Drum !
- 48Out of Memory
- 49Toner specks
- 50Install the optional lower tray