FAQs & Troubleshooting
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101 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2(Video) Paper is Jammed in the 2-sided Tray
- 3(Video) Paper is Jammed in the Paper Tray
- 4Install the Brother Mobile Connect application (for mobile device)
- 5The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 6Use Universal Print (Windows)
- 7The printer status is Offline or Paused.
- 8(Video) Paper is Jammed in the MP tray
- 9No Toner
- 10Cannot Detect
- 11(Video) Paper is Jammed in the Back of the Machine
- 12(Video) Paper is Jammed inside the Machine
- 13Wrong Toner or Wrong Toner Cartridge
- 14My Brother machine could not be found over the network when I installed drivers on my computer.
- 15How to identify your Operating System (OS).
- 16Self-Diagnostic
- 17Change the printer driver settings (Windows)
- 182-sided Disable or 2-sided Disabled
- 19Toner Low or Prepare New Toner Cartridge
- 20Out of Memory
- 21I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 22(Video) Set up your Brother machine
- 23I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 24The scanning speed is slow when scanning from my machine. (Windows)
- 25I cannot print full-page photos or images using Email Print.
- 26How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 27What is the recommended paper?
- 28What driver package format is supported by my Linux distribution?
- 29Media Type Mismatch or Media Mismatch
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31Delete print jobs from the print queue.
- 32Drum End Soon
- 33Lines across the page
- 34After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 35Poor fixing
- 36Toner specks
- 37I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 38I cannot install Brother drivers on Debian 10 or later (Linux)
- 39Add your Brother machine with AirPrint (macOS)
- 40I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 41I cannot print using my Brother machine on a wired network (Windows/macOS)
- 42Install the optional lower tray
- 43The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 44Control Printer Driver settings (only available for Windows)
- 45Protect your Brother machine against unauthorised access over the network
- 46"Offline" appears on the Status Monitor. (Windows)
- 47Open the Control Panel (For Windows)
- 48What is the difference between the toner cartridge and the drum unit?
- 49Cannot Print ##
- 50My Brother machine has no power.