FAQs & Troubleshooting
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126 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Set up your Brother machine
- 2Cartridge Error
- 3(Video) Paper is Jammed inside the Machine
- 4What is the default password for my Brother machine?
- 5My Brother machine could not be found over the network when I installed drivers on my computer.
- 6Control Printer Driver settings (only available for Windows)
- 7I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9I cannot print using my Brother machine on a wired network (Windows/macOS)
- 10I cannot print on a wireless (Wi-Fi) network (Windows)
- 11Reset the Drum Counter
- 12(Video) Paper is Jammed in the 2-sided Tray
- 13(Video) Paper is Jammed in the Back of the Machine
- 14(Video) Paper is Jammed in the Paper Tray
- 15What is the recommended paper?
- 16Install the Brother Mobile Connect application (for mobile device)
- 17The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 18The printer status is Offline or Paused.
- 19I cannot connect my machine to a Windows 11 computer via USB.
- 20A security warning appears when accessing Web Based Management via HTTPS.
- 21Add your Brother machine with AirPrint (macOS)
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23Check the remaining ink or toner level (Linux)
- 24I cannot print on a wireless (Wi-Fi) network (Mac)
- 25Media Type Mismatch or Media Mismatch
- 26Enable the Brother machine's network interface.
- 27Protect your Brother machine against unauthorised access over the network
- 28Delete print jobs from the print queue.
- 29How to identify your Operating System (OS).
- 30Discover the MAC address of the Brother network card
- 31Condensation
- 32No Toner
- 33I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 34Toner Low
- 35In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 36Cooling Down
- 37I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 38Where can I download Brother iPrint&Scan application for Mac?
- 39The driver installation finished successfully but I cannot print. (Linux)
- 40Set up your Brother machine on a wireless network (Windows/macOS)
- 41The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 42Check the firmware version.
- 43Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 44I cannot print from my computer via USB.
- 45Color offset
- 46Colored spots at 75 mm (3.0 in.) intervals or at 29 mm (1.1 in.) intervals
- 47Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 48When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 49I cannot print full-page photos or images using Email Print.
- 50I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)