FAQs & Troubleshooting
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114 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Back of the Machine
- 2(Video) Paper is Jammed inside the Machine
- 3(Video) Paper is Jammed in the 2-sided Tray
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5What is the default password for my Brother machine?
- 6(Video) Paper is Jammed in the Paper Tray
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8(Video) Set up your Brother machine
- 9(Video) Load an Envelope (Manual Feed Slot)
- 10Wrong Toner or Wrong Toner Cartridge
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12(Video) Paper is Jammed in the Output Paper Tray
- 13I cannot print on a wireless (Wi-Fi) network (Windows)
- 14My Brother machine could not be found over the network when I installed drivers on my computer.
- 15Size Error DX
- 16How to identify your Operating System (OS).
- 17Cannot Print ##
- 18Cartridge Error
- 19The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 20When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 21I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23I cannot print on a wireless (Wi-Fi) network (Mac)
- 24I cannot find some option in the Printing preferences. (For Windows)
- 252-sided Disable or 2-sided Disabled
- 26The printer status is Offline or Paused.
- 27What is the recommended paper?
- 28Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 29A security warning appears when accessing Web Based Management via HTTPS.
- 30Set up your Brother machine on a wireless network (Windows/macOS)
- 31What is the difference between the toner cartridge and the drum unit?
- 32What is the default password for my BRAdmin or Web Based Management?
- 33In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 34I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 35Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 36The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 37Control Printer Driver settings (only available for Windows)
- 38I cannot save a file downloaded from the Brother support website (For Windows)
- 39Protect your Brother machine against unauthorised access over the network
- 40Change the printer driver settings (Windows)
- 41No Toner
- 42Drum End Soon
- 43Can I use non-Brother or third party supplies with the Brother machine?
- 44Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 45I get a TS error when trying to print on a wireless network.
- 46Install the Brother Mobile Connect application (for mobile device)
- 47When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 48Toner specks
- 49Uninstall the Brother Software and Drivers (Windows)
- 50I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)