FAQs & Troubleshooting
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114 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Back of the Machine
- 2Install the Brother Mobile Connect application (for mobile device)
- 3I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 4Cartridge Error
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6(Video) Load an Envelope (Manual Feed Slot)
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9Where can I download Brother iPrint&Scan application for Mac?
- 10Protect your Brother machine against unauthorised access over the network
- 11How to identify your Operating System (OS).
- 12Cannot Print ##
- 13Cannot Detect
- 14Drum End Soon
- 15(Video) Paper is Jammed in the 2-sided Tray
- 16(Video) Paper is Jammed inside the Machine
- 17(Video) Paper is Jammed in the Paper Tray
- 18I cannot print on a wireless (Wi-Fi) network (Mac)
- 19I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 20The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 21Self-Diagnostic
- 22Drum !
- 23Control Printer Driver settings (only available for Windows)
- 24I cannot print from my computer via USB.
- 25Uninstall the Brother Software and Drivers (Windows)
- 26Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 27I cannot connect my machine to a Windows 11 computer via USB.
- 28I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 29(Video) Paper is Jammed in the Output Paper Tray
- 30Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 31I cannot find some option in the Printing preferences. (For Windows)
- 322-sided Disable or 2-sided Disabled
- 33Toner Ended
- 34No Toner
- 35Black lines down the page
- 36The driver installation finished successfully but I cannot print. (Linux)
- 37I am unable to print from a client PC to a printer on a print server. (Linux)
- 38Update the Driver or Firmware for your Brother machine
- 39(Video) Set up your Brother machine
- 40What is the default password for my BRAdmin or Web Based Management?
- 41When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 42What is the default password for my Brother machine?
- 43A security warning appears when accessing Web Based Management via HTTPS.
- 44Add your Brother machine with AirPrint (macOS)
- 45Large characters are printed incorrectly. (Linux)
- 46Wireless setup is requesting a WPS PIN to complete the setup
- 47I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 48I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 49Wrong Toner or Wrong Toner Cartridge
- 50After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.