FAQs & Troubleshooting
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85 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed inside the Machine
- 2How to identify your Operating System (OS).
- 3Use Universal Print (Windows)
- 4Use Universal Print (Mac)
- 5(Video) Set up your Brother machine
- 6(Video) Paper is Jammed in the 2-sided Tray
- 7(Video) Paper is Jammed in the Back of the Machine
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9Self-Diagnostic
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11(Video) Paper is Jammed in the Output Paper Tray
- 12Cannot Print ##
- 13Cannot Detect
- 14Out of Memory
- 15(Video) Paper is Jammed in the Paper Tray
- 16I cannot connect my machine to a Windows 11 computer via USB.
- 17(Video) Load an Envelope (Manual Feed Slot)
- 18"Offline" appears on the Status Monitor. (Windows)
- 19I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 20Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 21Wrong Toner or Wrong Toner Cartridge
- 22Update the Driver or Firmware for your Brother machine (Windows only)
- 23I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 24Media Mismatch
- 25Delete print jobs from the print queue.
- 26What is the difference between the toner cartridge and the drum unit?
- 27Supported models of Universal Printer Driver for PCL
- 28Cartridge Error
- 292-sided Disable or 2-sided Disabled
- 30Toner Ended
- 31Size Error DX
- 32What is the recommended paper?
- 33I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 34I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 35Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 36Check the firmware version.
- 37Open the Control Panel (For Windows)
- 38My Brother machine has no power.
- 39Toner specks
- 40Where can I find my Brother machine's serial number?
- 41Uninstall the Brother Software and Drivers (Windows)
- 42Black lines down the page
- 43I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 44I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 45What driver package format is supported by my Linux distribution?
- 46Check the remaining ink or toner level (Linux)
- 47When I print images, the quality is not good (Linux)
- 48My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 49The downloaded driver's name is different from my machine's name. (Linux)
- 50The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)