FAQs & Troubleshooting
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186 Results
- 1The printer status is Offline or Paused.
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4The driver installation finished successfully but I cannot print. (Linux)
- 5How to setup the Printer RAMDISK.
- 6Printer does not recognize the HDD/Compact Flash.
- 7The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 8I see the message "PAPER JAM" on the printer LCD but I cannnot see any jammed paper. What should I do?
- 9"JAM C" error appears on the LCD. What should I do?
- 10I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 11Verify the Brother machine connected to the Wired Network (For Macintosh)
- 12Using the PING command to troubleshoot problems.
- 13How to identify your Operating System (OS).
- 14I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 15"MX" is displayed on the LCD. What does it mean?
- 16I cannot use the "Modules Update" button on Web BRAdmin.
- 17How can I change the IP address?
- 18When trying to print from Mac OS® X the print queue is stopped.
- 19Uninstall printer drivers (Linux)
- 20What is the difference between the toner cartridge and the drum unit?
- 21The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 22I cannot print from my computer via network. (For Macintosh)
- 23"DX" is displayed on the LCD, but what does it mean?
- 24The machine does not print anything.
- 25Can I buy any MICR toner?
- 26What driver package format is supported by my Linux distribution?
- 27Windows 10 Support Information
- 28The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 29The paper is skewed when it's printed.
- 30How can I install the necessary driver on a Windows®2000 system using the USB interface?
- 31LOAD LETTER is displayed on the printer LCD. What does it mean?
- 32What is 'Secure Printing' and how do I use it? (for Macintosh users)
- 33How do I display the Quick Print Setup as a Toolbar?
- 34How can I use the "N in 1" Printing and "Poster" Printing capabilities?
- 35What factor determines the Drum life?
- 36When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 37I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 38How do I clean the scanner window?
- 39What is APIPA?
- 40When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 41When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 42How do I factory reset the print server?
- 43What is the BRAdmin Professional software used for?
- 44How do I install additional memory?
- 45Replace the toner cartridge.
- 46Vertical black lines appear on the printout.
- 47I cannot install the driver when using the Driver Install Tool. (Linux)
- 48Paper size settings are unavailable when I print from OpenOffice (Linux)
- 49The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 50Can I use my Brother printer with a 64 bit Linux distribution? (Linux)