FAQs & Troubleshooting
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213 Results
- 1I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Jam Rear
- 5What is Brother iPrint&Scan?
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7Turn the Toner Save mode on or off
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9Replace Toner
- 10The printer status is Offline or Paused.
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 15The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 16Can I print from or scan to Android™ Smartphone?
- 17Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 18Manual Feed
- 19Replace Drum
- 20Print on labels and envelopes from the MP tray.
- 21Replace Fuser
- 22Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 23I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 24Replace PF Kit xx
- 25Replace Laser
- 26Jam Duplex
- 27Jam Inside
- 28Jam Tray 1 or Jam Tray 2
- 29Jam MP Tray
- 30Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 31Change the printer driver settings (Windows/macOS)
- 32I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 33Size Error DX
- 34Can I print from DOS applications?
- 35Add your Brother machine with AirPrint (macOS)
- 36Cannot print after a Windows 10 update (June 2020)
- 37I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 38Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 39Delete print jobs from the print queue.
- 40The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 41Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 42Drum Stop
- 43Cover is Open
- 44Is my Brother machine compatible with Windows Vista?
- 45TONER LOW
- 46When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 47What driver package format is supported by my Linux distribution?
- 48I cannot save a file downloaded from the Brother support website (For Windows)
- 49Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 50I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)