FAQs & Troubleshooting
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131 Results
- 1How do I clear paper jams?
- 2Delete print jobs from the print queue.
- 3I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 5I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 6What is a "Generic PCL Driver"?
- 7What kind of paper can I use?
- 8What is UPnP and SSDP?
- 9Can I use non-Brother or third party supplies with the Brother machine?
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11Cannot print after a Windows 10 update (June 2020)
- 12Large characters are printed incorrectly. (Linux)
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 16When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 17Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 18Printouts (envelopes) have creases.
- 19How do I factory reset the print server?
- 20White spots appear in areas of dense black printing.
- 21I cannot install the driver when using the Driver Install Tool. (Linux)
- 22The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 23How to identify your Operating System (OS).
- 24The printer status is Offline or Paused.
- 25Functions supported in the Windows 7 built-in drivers
- 26Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 27I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 28Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 29Printouts have a curl or wave.
- 30Printouts have wrinkles or creases.
- 31Uninstall printer drivers (Linux)
- 32Install the built-in drivers (For Windows 8 and Windows 10)
- 33The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 34White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 35What do the LED indications mean?
- 36Vertical black lines appear on the printout.
- 37What driver package format is supported by my Linux distribution?
- 38Paper size settings are unavailable when I print from OpenOffice (Linux)
- 39I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 40Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 41I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 42I am unable to print from a client PC to a printer on a print server. (Linux)
- 43I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 44What is the Network Shared printing?
- 45Change the printer driver settings (Windows/macOS)
- 46I cannot print from my computer via network. (For Windows)
- 47I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 48I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 49When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 50Why does the Drum LED blink ?