FAQs & Troubleshooting
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184 Results
- 1Change the printer driver settings (Windows/macOS)
- 2Functions supported in the Windows 7 built-in drivers
- 3The printer status is Offline or Paused.
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 5Delete print jobs from the print queue.
- 6How do I change the print server password?
- 7Discover the MAC address of the Brother network card
- 8Can I print from or scan to Android™ Smartphone?
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 11Does NC-2200w work with Windows Vista?
- 12The printer prints unexpectedly or it prints garbage.
- 13I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 14How do I perform a factory reset?
- 15Printouts (envelopes) have creases.
- 16When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 17How do I print a network configuration page?
- 18Cannot print after a Windows 10 update (June 2020)
- 19Windows 10 Support Information
- 20The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 21The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 22The paper is skewed when it's printed.
- 23Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 24The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 25What is a "Generic PCL Driver"?
- 26Can I use non-Brother or third party supplies with the Brother machine?
- 27What can happen if the wrong paper is used in your machine.
- 28How do I factory reset the print server?
- 29I want to change the paper tray and paper size settings. How do I change these things?
- 30How do I install the Optional Tray Unit? - For Europe and Asia/Oceania
- 31What is the recommended paper?
- 32How do I install additional memory?
- 33The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 34How do I print on transparencies?
- 35The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 36Replace the drum unit.
- 37I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 38What driver package format is supported by my Linux distribution?
- 39My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 40The downloaded driver's name is different from my machine's name. (Linux)
- 41The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 42The driver installation finished successfully but I cannot print. (Linux)
- 43I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 44Uninstall printer drivers (Linux)
- 45Pre-Required Procedures (Linux)
- 46I cannot save a file downloaded from the Brother support website (For Windows)
- 47Open the Control Panel (For Windows)
- 48Install the built-in drivers (For Windows 8 and Windows 10)
- 49Verify the Brother machine connected to the Wired Network (For Windows)
- 50How to identify your Operating System (OS).