FAQs & Troubleshooting
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187 Results
- 1Change the printer driver settings (Windows/macOS)
- 2How do I perform a factory reset?
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5What is a "Generic PCL Driver"?
- 6What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 7How do I disable the APIPA protocol?
- 8I cannot print from Mac OS X.
- 9Print on both sides of the paper.
- 10I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 11The printer status is Offline or Paused.
- 12I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 13Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 14Using the PING command to troubleshoot problems.
- 15The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 16How do I clean black spots at 108mm (4.25in.) intervals on printed documents?
- 17I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 18The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 19How can I change the IP address?
- 20What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 21When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 22What is the printable area per page?
- 23I want to change the paper tray and paper size settings. How do I change these things?
- 24How do I install the Optional Tray Unit? - For Europe and Asia/Oceania
- 25How do I install additional memory?
- 26How do I print a network configuration page?
- 27Open the Control Panel (For Windows)
- 28I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 29White lines appear across the page.
- 30What driver package format is supported by my Linux distribution?
- 31Uninstall printer drivers (Linux)
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33Delete print jobs from the print queue.
- 34The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 35How to identify your Operating System (OS).
- 36Can I print from and scan to iPhone, iPod touch and iPad?
- 37Functions supported in the Windows 7 built-in drivers
- 38The paper is skewed when it's printed.
- 39I've used the Java RPC software to change settings on my printer. Is there any way I can save the settings of one printer and send those settings to other printers?
- 40When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 41The printer prints unexpectedly or it prints garbage.
- 42I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 43The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 44How can I change the IP address using the ARP and PING commands?
- 45What is APIPA?
- 46I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 47What can happen if the wrong paper is used in your machine.
- 48Can I print using the IPP protocol on Windows XP?
- 49When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 50When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.