FAQs & Troubleshooting
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- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 2The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 3The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 4How do I perform a factory reset?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6Delete print jobs from the print queue.
- 7What kind of USB cable can I use?
- 8I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 9What kind of paper can I use?
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11Cannot print after a Windows 10 update (June 2020)
- 12How to identify your Operating System (OS).
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14The printer status is Offline or Paused.
- 15"MP tray" is displayed on the LCD. What does it mean?
- 16How do I print on transparencies?
- 17Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 18The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 19I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 20What is the printable area per page?
- 21How do I change the print server password?
- 22What driver package format is supported by my Linux distribution?
- 23I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 24I cannot print from my computer via USB.
- 25Change the printer driver settings (Windows/macOS)
- 26I cannot print from my computer via network. (For Macintosh)
- 27Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 28I cannot print from Mac OS X.
- 29How to Wake-up the printer.
- 30Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 31Uninstall the drivers. (Mac OS X 10.5)
- 32Can I print using the IPP protocol on Windows XP?
- 33When trying to print from Mac OS® X the print queue is stopped.
- 34When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 35When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 36What is the BRAdmin Professional software used for?
- 37Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 38I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 39Install the built-in drivers (For Windows 8 and Windows 10)
- 40There is no jammed paper in the machine, but still the Paper LED is ON or Flashing.
- 41I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 42Why is the Status light (led) red and the Paper light (led) flashing?
- 43Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 44White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 45White lines appears down the page.
- 46Lines appears across the page.
- 47I cannot install Brother drivers on Debian 10 or later (Linux)
- 48When printing with monochrome laser printer, the print position shifts. (Linux)
- 49I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 50What is the Network Shared printing?