FAQs & Troubleshooting
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162 Results
- 1Print a Test page
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3I'm having a problem with the print quality. How can I resolve it?
- 4The printer status is Offline or Paused.
- 5Jam Tray 1
- 6What kind of memory can I use?
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 8Drums End Soon/ Drum End Soon(X)
- 9Install extra memory
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11What kind of paper can I use?
- 12What can happen if the wrong paper is used in your machine.
- 13What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 14When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 15I cannot find some option in the Printing preferences. (For Windows)
- 16Change the printer driver settings (Windows/macOS)
- 17The documents I print from my computer have a curl to them when they feed out of the Brother printer. How do I reduce the paper curl?
- 18My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 19The toner does not fix to paper well. How do I improve the toner fixing? (poor fixing)
- 20I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 21Protect your Brother machine against unauthorised access over the network
- 22Can I print from or scan to Android™ Smartphone?
- 23The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 24I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 25I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 26When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 27Jam Rear
- 28Can I print from DOS applications? What printer driver emulation can be used?
- 29I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 30What is the BRAdmin Professional software used for?
- 31Turn the Toner Save Mode on or off.
- 32I cannot install Brother drivers on Debian 10 or later (Linux)
- 33Download a file from the "Downloads" section and save it to Windows 8 computer.
- 34The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 35Can I use AirPrint with my Brother machine?
- 36How to identify your Operating System (OS).
- 37No Belt Unit
- 38No Waste Toner
- 39Carry out calibration to improve the color density
- 40Replace Toner
- 41Print on envelopes, labels or thick paper from the Manual feed slot
- 42My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 43Open the Control Panel (For Windows)
- 44Adjust color settings by using the custom setting in the printer driver
- 45Can I buy any MICR toner?
- 46What driver package format is supported by my Linux distribution?
- 47Can I print from and scan to iPhone, iPod touch and iPad?
- 48The paper is skewed when it's printed.
- 49I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 50Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?