FAQs & Troubleshooting
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162 Results
- 1Print a Test page
- 2I'm having a problem with the print quality. How can I resolve it?
- 3I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5The documents I print from my computer have a curl to them when they feed out of the Brother printer. How do I reduce the paper curl?
- 6The printer status is Offline or Paused.
- 7Drum Error (Drum!)
- 8Jam Inside
- 9Jam Tray 1
- 10Print on envelopes, labels or thick paper from the Manual feed slot
- 11No Belt Unit
- 12No Waste Toner
- 13What is the printable area per page?
- 14I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 15No Paper
- 16What is the recommended paper?
- 17Turn the Toner Save Mode on or off.
- 18Belt End Soon
- 19I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 20Carry out calibration to improve the color density
- 21Jam Rear
- 22Can I use non-Brother or third party supplies with the Brother machine?
- 23Print on plain paper or bond paper from the Manual feed slot
- 24Adjust color settings by using the custom setting in the printer driver
- 25Uninstall the printer drivers (For Windows)
- 26Cannot print after a Windows 10 update (June 2020)
- 27I still receive the error message "Replace Drums", "Replace Drum(X)", "Drum End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 28Can I print from or scan to Android™ Smartphone?
- 29The printer prints unexpectedly or it prints garbage data.
- 30Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 31I cannot print from my computer via USB.
- 32Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 33My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 34Delete print jobs from the print queue.
- 35What is the difference between the toner cartridge and the drum unit?
- 36Can I print from and scan to iPhone, iPod touch and iPad?
- 37Change the printer driver settings (Windows/macOS)
- 38WT Box End Soon
- 39Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 40When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 41Replace Belt unit
- 42Replace WT (waste toner) Box
- 43What kind of paper can I use?
- 44What can happen if the wrong paper is used in your machine.
- 45When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 46Can I buy any MICR toner?
- 47Install extra memory
- 48Replace Toner
- 49Print command (LPR) (Linux)
- 50Print command (cupswrapper) (Linux)