FAQs & Troubleshooting
Popular |
138 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2"JAM D" error appears on the LCD. What should I do?
- 3The printer status is Offline or Paused.
- 4"JAM A1" / "JAM A2" error appears on the LCD. What should I do?
- 5I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 6Install the built-in drivers (For Windows 8 and Windows 10)
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8How do I install the optional Duplex Unit?
- 9What kind of paper can I use?
- 10"JAM C" error appears on the LCD. What should I do?
- 11Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 12Delete print jobs from the print queue.
- 13How to identify your Operating System (OS).
- 14Change the printer driver settings (Windows/macOS)
- 15The paper is skewed when it's printed.
- 16Does the optional lower tray unit handle legal size paper?
- 17"JAM E" error appears on the LCD. What should I do?
- 18What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 19I cannot print from my computer via network. (For Macintosh)
- 20I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 21What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 22I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 23How do I clear error Stacker Full?
- 24Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 25Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 26How do I replace the fusing unit?
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28The downloaded driver's name is different from my machine's name. (Linux)
- 29I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 30I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 31Windows 10 Support Information
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 34What is the Network Shared printing?
- 35Can I print from or scan to Android™ Smartphone?
- 36Can I print from and scan to iPhone, iPod touch and iPad?
- 37I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 38I cannot print from my computer via USB.
- 39I cannot print from my computer via network. (For Windows)
- 40How can I install the Web BRAdmin on Windows Server 2003?
- 41When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 42The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 43How do I clear error Get Firmware?
- 44Why does my Brother machine make a clunking noise when powered on or printing?
- 45Uninstall the drivers. (Mac OS X 10.5)
- 46Printouts have toner specks.
- 47What kind of memory can I use?
- 48How can I clean the inside of the printer?
- 49I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 50What is UPnP and SSDP?