FAQs & Troubleshooting
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144 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The printer status is Offline or Paused.
- 3"JAM D" error appears on the LCD. What should I do?
- 4Does the optional lower tray unit handle legal size paper?
- 5"JAM A1" / "JAM A2" error appears on the LCD. What should I do?
- 6Delete print jobs from the print queue.
- 7Can I print from DOS applications?
- 8Install the built-in drivers (For Windows 8 and Windows 10)
- 9I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 10Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 11I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13How to identify your Operating System (OS).
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15What kind of memory can I use?
- 16"JAM C" error appears on the LCD. What should I do?
- 17How do I install additional memory?
- 18Uninstall printer drivers (Linux)
- 19What driver package format is supported by my Linux distribution?
- 20Change the printer driver settings (Windows/macOS)
- 21Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 22I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 23How do I perform a factory reset?
- 24How do I install the optional Duplex Unit?
- 25What kind of paper can I use?
- 26How can I clean the inside of the printer?
- 27"JAM B" error appears on the LCD. What should I do?
- 28How can I know how many pages the printer has printed?
- 29What is the BRAdmin Professional software used for?
- 30Uninstall the printer drivers (For Windows)
- 31The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 32Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 33I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 34I cannot print from my computer via USB.
- 35The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 36I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 37I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 38The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 39White lines appear across the page.
- 40What is APIPA?
- 41How do I factory reset the print server?
- 42Replace the toner cartridge.
- 43When I print images, the quality is not good (Linux)
- 44I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 45I am unable to print from a client PC to a printer on a print server. (Linux)
- 46When printing with monochrome laser printer, the print position shifts. (Linux)
- 47I cannot save a file downloaded from the Brother support website (For Windows)
- 48The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 49I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 50The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.