FAQs & Troubleshooting
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187 Results
- 1JAM REAR (at paper exit)
- 2"JAM MP TRAY"(in the Multi-purpose tray)
- 3How do I install the Lower Tray Unit? (LT-4000 or LT-7000)
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 7Cannot print after a Windows 10 update (June 2020)
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 9How do I install the Optional Network Board?(Nc-4100h)
- 10The printer paper jams or paper is output at the rear of the printer.
- 11What is the BRAdmin Professional software used for?
- 12How do I print a network configuration page?
- 13Delete print jobs from the print queue.
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15The printer status is Offline or Paused.
- 16How to setup the Printer RAMDISK.
- 17How do I monitor the status of the printer?
- 18Printer does not recognize the HDD/Compact Flash.
- 19The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 20I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 21The machine does not print anything.
- 22How do I install the Duplex Unit? (DX-4000 or DX-7000)
- 23Uninstall the printer drivers (For Windows)
- 24Replace the toner cartridge.
- 25What is an 'In-Box'(built-in) Driver' and 'Native Brother Printer Driver'?
- 26The printer does not print on envelopes correctly.
- 27Selecting the best possible print quality from a Windows PC
- 28Change the printer driver settings (Windows/macOS)
- 29I cannot print from my computer via network. (For Windows)
- 30When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 31Printer pages are curled and the output tray does not hold as many pages as it should.
- 32When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 33I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 34I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 35How do I clean black spots at 108mm (4.25in.) intervals on printed documents?
- 36How can I change the IP address?
- 37What kind of paper can I use?
- 38Printouts have wrinkles or creases.
- 39I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 40How do I replace the Feed Roller (Paper Feeding kit)?
- 41How do I install the CompactFlash Card?
- 42When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 43The printed letters are slanted, positioned incorrectly.
- 44White spots appear in areas of dense black printing.
- 45My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 46When printing with monochrome laser printer, the print position shifts. (Linux)
- 47Install the built-in drivers (For Windows 8 and Windows 10)
- 48Using the PING command to troubleshoot problems.
- 49Black spots appear all over the page. (poor fixing)
- 50The BRAdmin Professional software is not able to locate the Brother machine on my network.