FAQs & Troubleshooting
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177 Results
- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4The machine does not print anything.
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6Cannot print after a Windows 10 update (June 2020)
- 7LOAD LETTER is displayed on the printer LCD. What does it mean?
- 8What kind of paper can I use?
- 9Can I use non-Brother or third party supplies with the Brother machine?
- 10How do I install the Duplex Unit? (DX-4000 or DX-7000)
- 11When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 12How to identify your Operating System (OS).
- 13I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 14The printer status is Offline or Paused.
- 15The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 16When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 17Printouts have wrinkles or creases.
- 18How do I install the CompactFlash Card?
- 19Can I print using the IPP protocol on Windows XP?
- 20I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 21I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 22The headers or footers appear when I view my document on the screen but do not show up when I print it.
- 23Printouts are with gray background.
- 24I cannot install the driver when using the Driver Install Tool. (Linux)
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26What driver package format is supported by my Linux distribution?
- 27Print command (LPR) (Linux)
- 28I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 29Delete print jobs from the print queue.
- 30Install the built-in drivers (For Windows 8 and Windows 10)
- 31What is the difference between the toner cartridge and the drum unit?
- 32Can I print from or scan to Android™ Smartphone?
- 33Change the printer driver settings (Windows/macOS)
- 34I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 35Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 36Functions supported in the Windows 7 built-in drivers
- 37The paper is skewed when it's printed.
- 38What kind of paper should I avoid?
- 39What kind of envelopes should I avoid?
- 40JAM DUPLEX
- 41How do I install an Optional HDD(Hard Disk Drive:HD-6G/HD-EX)?
- 42What is 'Secure Printing' and how do I use it? (for Windows users)
- 43How to setup the Printer RAMDISK.
- 44The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 45Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 46Printouts have a curl or wave.
- 47Can I print from DOS applications?
- 48When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 49How do I install the Lower Tray Unit? (LT-4000 or LT-7000)
- 50How do I install additional memory? (DIMM)