FAQs & Troubleshooting
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148 Results
- 1The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 2Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 3How do I print a Test page?
- 4NO PAPER T1
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 7JAM REAR
- 8JAM INSIDE
- 9Change the printer driver settings (Windows/macOS)
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11The printer prints unexpectedly or it prints garbage data.
- 12Print on both sides of paper (Auto 2-sided/Duplex Printing for Mac OS X 10.4.11 or later users).
- 13SIZE ERROR DX
- 14JAM DUPLEX
- 15JAM TRAY 1
- 16Can I use non-Brother or third party supplies with the Brother machine?
- 17When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 18What is the recommended paper?
- 19I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 20Delete print jobs from the print queue.
- 21What is the difference between the toner cartridge and the drum unit?
- 22How to identify your Operating System (OS).
- 23I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 24FUSER ERROR
- 25CARTRIDGE ERROR
- 26DRUM STOP
- 27When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 28Uninstall the drivers. (Mac OS X 10.5)
- 29Can I print from DOS applications? What printer driver emulation can be used?
- 30I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 31I am unable to print from a client PC to a printer on a print server. (Linux)
- 32I want to print using CUPS while keeping SELinux enabled. (Linux)
- 33"Offline" appears on the Status Monitor.
- 34Open the Status Monitor
- 35A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 36When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 37Clean the corona wire of the drum unit.
- 38What do the LED indications mean?
- 39REPLACE DRUM
- 40Uninstall the Brother Software and Drivers (Windows)
- 41REPLACE TONER
- 42I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 43My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 44My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 45The downloaded driver's name is different from my machine's name. (Linux)
- 46Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 47Print command (LPR) (Linux)
- 48I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 49I cannot find some option in the Printing preferences. (For Windows)
- 50The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.