FAQs & Troubleshooting
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165 Results
- 1How to identify your Operating System (OS).
- 2A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 3The printer status is Offline or Paused.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5Download a file from the "Downloads" section and save it to Windows 8 computer.
- 6Use the Universal Printer Driver for PCL
- 7Print a Printer Settings page.
- 8Replace the toner cartridge
- 9How can I activate/deactivate the Toner Save Mode?
- 10Delete print jobs from the print queue.
- 11The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 12In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 13Print a list of the internal fonts.
- 14The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 15Pre-Required Procedures (Linux)
- 16I want to print using CUPS while keeping SELinux enabled. (Linux)
- 17I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 18"Offline" appears on the Status Monitor.
- 19I cannot find some option in the Printing preferences. (For Windows)
- 20I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 21Change the printer driver settings (Windows/macOS)
- 22After I update my Macintosh, I cannot print via USB. Printer shows "Offline".
- 23I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 24When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 25Can I print from DOS applications?
- 26The printed letters are slanted, positioned incorrectly.
- 27I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 28What is the difference between the toner cartridge and the drum unit?
- 29The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 30In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 31I am using Windows Vista 64 bit. I cannot print from the printer in a network-shared environment. What can I do?
- 32I cannot print from the printer in a network-shared environment when using Windows XP SP2 32 bit or Windows Vista 32 bit. What can I do?
- 33Reprint the last print job. (For Windows users only)
- 34How can I clean the inside of the printer?
- 35I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 36White lines appears down the page.
- 37White lines appear across the page.
- 38How do I change the length of time the machine will wait until it goes into Sleep Mode?
- 39Uninstall the printer drivers (For Windows)
- 40Print envelopes from the manual feed slot in Macintosh applications.
- 41Output sheets are completely black.
- 42What driver package format is supported by my Linux distribution?
- 43My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 44Large characters are printed incorrectly. (Linux)
- 45Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 46I cannot save a file downloaded from the Brother support website (For Windows)
- 47Can I use AirPrint with my Brother machine?
- 48I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 49What is the Network Shared printing?
- 50Can I print from or scan to Android™ Smartphone?