FAQs & Troubleshooting
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137 Results
- 1Replace the toner cartridge
- 2The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 3I cannot save a file downloaded from the Brother support website (For Windows)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5"Clean Corona Wire" message continues to appear on the PC screen, even though I have cleaned the corona wire of the drum unit.
- 6All print jobs are aborted and nothing is printed. (Linux)
- 7How to identify your Operating System (OS).
- 8I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 9I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 10Error Message from CD installation in Windows XP : Cannot find file bh21xx.pdd. Please locate the file, occurs during installation. The installation states a file is missing.
- 11Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 12Replace the drum unit.
- 13What is the difference between the toner cartridge and the drum unit?
- 14I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16Cannot print after a Windows 10 update (June 2020)
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18I cannot print from my computer via USB.
- 19Change the printer driver settings (Windows/macOS)
- 20The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 21The printer status is Offline or Paused.
- 22I am using Windows. When I print a document, the printed page is blank. What should I do?
- 23After I update my Macintosh, I cannot print via USB. Printer shows "Offline".
- 24When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 25Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 26Can I use non-Brother or third party supplies with the Brother machine?
- 27Printouts are with gray background.
- 28When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 29What is the printable area per page?
- 30Large characters are printed incorrectly. (Linux)
- 31I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 32To install the printer driver easily using a tool. (Linux)
- 33Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 34I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 35The LEDs on the control panel of the printer indicate "Drum Error". Though I cleaned the corona wire, this error message was not cleared. What can I do?
- 36My Brother machine misfeeds paper.
- 37Reprint the last print job. (For Windows users only)
- 38When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 39How do I print a Test page?
- 40Printouts have toner specks.
- 41How can I clean the inside of the printer?
- 42How can I clean the corona wire of the drum unit?
- 43What do the LED indications mean?
- 44I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 45How do I clear paper jams?
- 46I cannot install the driver when using the Driver Install Tool. (Linux)
- 47My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 48What driver package format is supported by my Linux distribution?
- 49My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 50I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)