FAQs & Troubleshooting
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137 Results
- 1Replace the toner cartridge
- 2I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 3Delete print jobs from the print queue.
- 4How to identify your Operating System (OS).
- 5The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 6The printer cannot print full pages of a document. An error message "PRINT OVERRUN" is printed out.
- 7Printouts have a curl or wave.
- 8Replace the drum unit.
- 9The printer status is Offline or Paused.
- 10Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 11The paper is skewed when it's printed.
- 12Error Message from CD installation in Windows XP : Cannot find file bh21xx.pdd. Please locate the file, occurs during installation. The installation states a file is missing.
- 13Can I use non-Brother or third party supplies with the Brother machine?
- 14How do I clear paper jams?
- 15Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 16When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 17Output sheets are completely black.
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19What driver package format is supported by my Linux distribution?
- 20I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 21Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 22Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 23What are the expected yields of the consumables?
- 24What is the recommended paper?
- 25Uninstall the printer drivers (For Windows)
- 26I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 27The LEDs on the control panel of the printer indicate "Drum Error". Though I cleaned the corona wire, this error message was not cleared. What can I do?
- 28Printouts have toner specks.
- 29Print on both sides of the paper.
- 30Print envelopes from the manual feed slot in Macintosh applications.
- 31I want to print using CUPS while keeping SELinux enabled. (Linux)
- 32Windows 10 Support Information
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 35I cannot find some option in the Printing preferences. (For Windows)
- 36The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 37Change the printer driver settings (Windows/macOS)
- 38When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 39The documents I print from my computer have a curl to them when they feed out of the Brother machine. What can I do?
- 40In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 41Print a Printer Settings page.
- 42When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 43I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 44Cannot print after a Windows 10 update (June 2020)
- 45Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 46Pre-Required Procedures (Linux)
- 47I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 48I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 49I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 50After I update my Macintosh, I cannot print via USB. Printer shows "Offline".