FAQs & Troubleshooting
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143 Results
- 1REPLACE TONER
- 2I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 3JAM REAR
- 4REPLACE DRUM
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6JAM INSIDE
- 7Delete print jobs from the print queue.
- 8The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 9What is Toner Continue Mode?
- 10CARTRIDGE ERROR
- 11The printer status is Offline or Paused.
- 12When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 13I cannot find some option in the Printing preferences. (For Windows)
- 14How to identify your Operating System (OS).
- 15NO PAPER T1
- 16JAM TRAY 1
- 17Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21Can I print from or scan to Android™ Smartphone?
- 22Change the printer driver settings (Windows/macOS)
- 23FUSER ERROR
- 24TONER ENDED
- 25MANUAL FEED
- 26MEMORY FULL
- 27What is the printable area per page?
- 28Page skewed
- 29"Offline" appears on the Status Monitor.
- 30Download a file from the "Downloads" section and save it to Windows 8 computer.
- 31I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 32NO TONER
- 33FRONT COVER OPEN or FUSER COVER OPEN
- 34Curled
- 35Curl or wavy
- 36Envelope creases
- 37Can I use non-Brother or third party supplies with the Brother machine?
- 38SERVICE CALL
- 39What is the recommended paper?
- 40Turn the Toner Save Mode on or off.
- 41I cannot print from my computer via USB.
- 42Clean the Drum Unit.
- 43How do I print a Test page?
- 44I cannot install Brother drivers on Debian 10 or later (Linux)
- 45What driver package format is supported by my Linux distribution?
- 46The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 47Can I use AirPrint with my Brother machine?
- 48Can I print from and scan to iPhone, iPod touch and iPad?
- 49The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 50Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?