FAQs & Troubleshooting
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157 Results
- 1How can I change the IP address?
- 2When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 3The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 4What kind of memory can I use?
- 5How do I install additional memory?
- 6Using the PING command to troubleshoot problems.
- 7I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 8What is the difference between the toner cartridge and the drum unit?
- 9In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 10Functions supported in the Windows 7 built-in drivers
- 11The printer prints unexpectedly or it prints garbage.
- 12Why are the alarm and data lights blinking?
- 13Printouts have a curl or wave.
- 14Lines appears across the page.
- 15When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 16When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 17I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 18The machine does not print anything.
- 19Why are all the lights blinking then the drum light blinking?
- 20Replace the drum unit.
- 21What driver package format is supported by my Linux distribution?
- 22The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 23What is the Network Shared printing?
- 24I cannot print from my computer via network. (For Macintosh)
- 25Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 26What is the BROWNIE software?
- 27The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 28I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 29Can I use non-Brother or third party supplies with the Brother machine?
- 30When trying to print from Mac OS® X the print queue is stopped.
- 31I'm using the parallel port on my Windows® 95/98/Me PC, and the print speed is slow.(The printer pauses between each page.) What can I do?
- 32Replace the toner cartridge.
- 33The image is ghosted.
- 34The printed letters are slanted, positioned incorrectly.
- 35Print command (cupswrapper) (Linux)
- 36I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 37I am unable to print from a client PC to a printer on a print server. (Linux)
- 38I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 39Windows 10 Support Information
- 40Open the Control Panel (For Windows)
- 41Install the built-in drivers (For Windows 8 and Windows 10)
- 42I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 43I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 44When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 45The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 46I cannot print from my computer via USB.
- 47When do I need to upgrade the printer memory?
- 48How do I display the Quick Print Setup as a Toolbar?
- 49How can I enable/disable the Quick Print Setup Utility?
- 50What is a Print Server?