FAQs & Troubleshooting
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158 Results
- 1How can I change the IP address?
- 2I cannot save a file downloaded from the Brother support website (For Windows)
- 3What is the BROWNIE software?
- 4Printouts have wrinkles or creases.
- 5What can happen if the wrong paper is used in your machine.
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 8What driver package format is supported by my Linux distribution?
- 9Cannot print after a Windows 10 update (June 2020)
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11Does NC-2200w work with Windows Vista?
- 12What kind of USB cable should I use?
- 13Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 14I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 15The printed letters are slanted, positioned incorrectly.
- 16Pre-Required Procedures (Linux)
- 17Delete print jobs from the print queue.
- 18How to identify your Operating System (OS).
- 19Change the printer driver settings (Windows/macOS)
- 20The printer status is Offline or Paused.
- 21Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 22The paper is skewed when it's printed.
- 23The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 24What kind of envelopes should I avoid?
- 25How do I monitor the status of the printer?
- 26Using the PING command to troubleshoot problems.
- 27Where do I find a Parallel or USB interface cable?
- 28The printer prints unexpectedly or it prints garbage.
- 29The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 30What kind of paper can I use?
- 31Can I use non-Brother or third party supplies with the Brother machine?
- 32When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 33How do I install additional memory?
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35When printing with monochrome laser printer, the print position shifts. (Linux)
- 36Open the Control Panel (For Windows)
- 37When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 38What is the Network Shared printing?
- 39I cannot print from my computer via network. (For Windows)
- 40None of the LEDs illuminate.
- 41When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 42My Brother machine misfeeds paper.
- 43I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 44I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 45Why are the alarm and data lights blinking?
- 46The machine does not print anything.
- 47Why are all the lights blinking then the drum light blinking?
- 48My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 49The driver installation finished successfully but I cannot print. (Linux)
- 50Print command (LPR) (Linux)