FAQs & Troubleshooting
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- 1Functions supported in the Windows 7 built-in drivers
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3How can I change the IP address?
- 4Delete print jobs from the print queue.
- 5Can I print from or scan to Android™ Smartphone?
- 6The machine does not print anything.
- 7Can I print from DOS applications?
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 10Using the PING command to troubleshoot problems.
- 11Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 12I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 13I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 14To install the printer driver easily using a tool. (Linux)
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 16None of the LEDs illuminate.
- 17Replace the drum unit.
- 18Replace the toner cartridge.
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20What driver package format is supported by my Linux distribution?
- 21The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 22Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 23The driver installation finished successfully but I cannot print. (Linux)
- 24Print command (cupswrapper) (Linux)
- 25I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 26When printing with monochrome laser printer, the print position shifts. (Linux)
- 27What is the difference between the toner cartridge and the drum unit?
- 28How to identify your Operating System (OS).
- 29Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 30How can I enable/disable the Quick Print Setup Utility?
- 31I cannot print from Mac OS X.
- 32How can I change the IP address using the ARP and PING commands?
- 33Printouts have wrinkles or creases.
- 34Lines appears across the page.
- 35Can I use non-Brother or third party supplies with the Brother machine?
- 36Printouts are with gray background.
- 37Print on both sides of the paper.
- 38The image is ghosted.
- 39Paper size settings are unavailable when I print from OpenOffice (Linux)
- 40My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 41The downloaded driver's name is different from my machine's name. (Linux)
- 42Large characters are printed incorrectly. (Linux)
- 43I am unable to print from a client PC to a printer on a print server. (Linux)
- 44I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 45I want to print using CUPS while keeping SELinux enabled. (Linux)
- 46Uninstall printer drivers (Linux)
- 47A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 48The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 49I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 50I cannot print from my computer via network. (For Macintosh)