FAQs & Troubleshooting
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164 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2What kind of paper should I avoid?
- 3When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 4The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 5Can I print using the IPP protocol on Windows XP?
- 6The printed letters are slanted, positioned incorrectly.
- 7I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9Install the built-in drivers (For Windows 8 and Windows 10)
- 10How to identify your Operating System (OS).
- 11Functions supported in the Windows 7 built-in drivers
- 12The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 13The printer prints unexpectedly or it prints garbage.
- 14How do I perform a factory reset?
- 15The machine does not print anything.
- 16I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 17How do I check the driver version on a Mac®?
- 18How can I change the IP address using the ARP and PING commands?
- 19How do I change the print server password?
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21What driver package format is supported by my Linux distribution?
- 22I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24Delete print jobs from the print queue.
- 25Download a file from the "Downloads" section and save it to Windows 8 computer.
- 26I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 27Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 28Data is sent from the PC but the printer does not print. However, the Data LED is blinking. What can I do?
- 29Paper Feed Problems
- 30What kind of envelopes should I avoid?
- 31How do I turn off the Quick Print Setup?
- 32I cannot print from Mac OS X.
- 33What kind of USB cable should I use?
- 34The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 35Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 36Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 37What is a file server based network and do Brother printers work in that type of environment?
- 38What is a "Generic PCL Driver"?
- 39What kind of memory can I use?
- 40Printouts have a curl or wave.
- 41Printouts are with gray background.
- 42My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 43All print jobs are aborted and nothing is printed. (Linux)
- 44To install the printer driver easily using a tool. (Linux)
- 45The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 46The printer status is Offline or Paused.
- 47What is an 'In-Box'(built-in) Driver' and 'Native Brother Printer Driver'?
- 48How do I upgrade the firmware of my Brother print server?
- 49Using the PING command to troubleshoot problems.
- 50Where do I find a Parallel or USB interface cable?