FAQs & Troubleshooting
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164 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 3Printouts have wrinkles or creases.
- 4The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 5When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 6When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 7The printer prints unexpectedly or it prints garbage.
- 8When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 9The printed letters are slanted, positioned incorrectly.
- 10Can I print from or scan to Android™ Smartphone?
- 11I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 12Can I print using the IPP protocol on Windows XP?
- 13Output sheets are completely black.
- 14I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 15White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 16Lines appears across the page.
- 17Printouts are with gray background.
- 18Replace the drum unit.
- 19Printouts are faint.
- 20I'm using Windows 2000/ XP. I get a mirrored print effect from some applications. What can I do?
- 21The image is ghosted.
- 22White spots appear in areas of dense black printing.
- 23The downloaded driver's name is different from my machine's name. (Linux)
- 24When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 25The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 26I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 27What kind of paper should I avoid?
- 28In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 29Why does the Drum LED light?
- 30Printouts have a curl or wave.
- 31Black toner marks appear across the page.
- 32White lines appears down the page.
- 33Can I print from DOS applications?
- 34What can happen if the wrong paper is used in your machine.
- 35Large characters are printed incorrectly. (Linux)
- 36The printer status is Offline or Paused.
- 37Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 38Vertical black lines appear on the printout.
- 39I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 40I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 41Delete print jobs from the print queue.
- 42I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 43I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 44Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 45The printer prints incorrect information. Sometimes it prints a couple of characters and then ejects the page, etc..
- 46What kind of labels and transparencies can I use?
- 47What kind of envelopes should I avoid?
- 48What kind of USB cable should I use?
- 49My Brother machine misfeeds paper.
- 50What is a "Generic PCL Driver"?