FAQs & Troubleshooting
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156 Results
- 1The printer status is Offline or Paused.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Delete print jobs from the print queue.
- 4Why does the Drum LED light?
- 5Data is sent from the PC but the printer does not print. However, the Data LED is blinking. What can I do?
- 6The printer prints unexpectedly or it prints garbage.
- 7Cannot print after a Windows 10 update (June 2020)
- 8Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10How to identify your Operating System (OS).
- 11I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 12Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 13The machine does not print anything.
- 14I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 15How do I check the driver version in Windows® NT 4.0?
- 16How do I print a Test page?
- 17Change the printer driver settings (Windows/macOS)
- 18I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 19The paper is skewed when it's printed.
- 20What kind of paper should I avoid?
- 21What kind of envelopes should I avoid?
- 22How do I turn off the Quick Print Setup?
- 23How do I check the driver version on a Mac®?
- 24What is a file server based network and do Brother printers work in that type of environment?
- 25What is a "Generic PCL Driver"?
- 26Uninstall the drivers. (Mac OS X 10.5)
- 27Printouts have a curl or wave.
- 28Can I use non-Brother or third party supplies with the Brother machine?
- 29Can I print from DOS applications?
- 30When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 31When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 32When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 33My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 34Print command (cupswrapper) (Linux)
- 35I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 36A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 37The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 38How do I upgrade the firmware of my Brother print server?
- 39The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 40None of the LEDs illuminate.
- 41Black toner marks appear across the page.
- 42I cannot install Brother drivers on Debian 10 or later (Linux)
- 43What driver package format is supported by my Linux distribution?
- 44I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 45I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 46To install the printer driver easily using a tool. (Linux)
- 47Windows 10 Support Information
- 48Install the built-in drivers (For Windows 8 and Windows 10)
- 49The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 50What is the difference between the toner cartridge and the drum unit?