FAQs & Troubleshooting
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153 Results
- 1I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 2The printer prints unexpectedly or it prints garbage.
- 3Can I print from DOS applications?
- 4Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 5I cannot print from Mac OS X.
- 6I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 7What kind of paper should I avoid?
- 8The printed letters are slanted, positioned incorrectly.
- 9Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 12What is the Network Shared printing?
- 13What kind of envelopes should I avoid?
- 14The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 15How do I perform a factory reset?
- 16I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 17Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 18The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 19Open the Control Panel (For Windows)
- 20I cannot print from my computer via USB.
- 21The printer status is Offline or Paused.
- 22Data is sent from the PC but the printer does not print. However, the Data LED is blinking. What can I do?
- 23The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 24What kind of labels and transparencies can I use?
- 25Printouts have wrinkles or creases.
- 26Printouts are with gray background.
- 27When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 28Install the built-in drivers (For Windows 8 and Windows 10)
- 29The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 30I cannot print from my computer via network. (For Windows)
- 31The printer prints incorrect information. Sometimes it prints a couple of characters and then ejects the page, etc..
- 32I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 33I'm using Mac OS® X 10.3. I cannot print to my printer that is connected to an Apple Airport Extreme Base Station. I am using the PCL printer driver ver.1.00. How can I print?
- 34Why does the Drum LED light?
- 35The machine does not print anything.
- 36The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 37I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 38I cannot install Brother drivers on Debian 10 or later (Linux)
- 39Cannot print after a Windows 10 update (June 2020)
- 40The driver installation finished successfully but I cannot print. (Linux)
- 41I am unable to print from a client PC to a printer on a print server. (Linux)
- 42I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 43Delete print jobs from the print queue.
- 44Can I print from and scan to iPhone, iPod touch and iPad?
- 45I cannot print from my computer via network. (For Macintosh)
- 46I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 47Functions supported in the Windows 7 built-in drivers
- 48The paper is skewed when it's printed.
- 49I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 50Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?