FAQs & Troubleshooting
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90 Results
- 1Jam Inside
- 2What do the LED indications mean?
- 3How to identify your Operating System (OS).
- 4Replace Drum
- 5Replace Toner
- 6I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 7The Error LED is still on or flashing after I replace the drum unit with a new one.
- 8The printer status is Offline or Paused.
- 9Heater Error or Self-Diagnostic
- 10What driver package format is supported by my Linux distribution?
- 11Open the Control Panel (For Windows)
- 12Print Unable or Print Unable XX
- 13No Toner
- 14Toner Low
- 15Clean the corona wire of the drum unit.
- 16When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 17The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 18Install the built-in drivers (For Windows 8 and Windows 10)
- 19Change the printer driver settings (Windows/macOS)
- 20Cartridge Error
- 21Toner Ended
- 22I'm having a problem with the print quality.
- 23No Paper
- 24Cover is Open
- 25Clean the Drum Unit.
- 26Out of Memory
- 27Uninstall the drivers. (macOS 13 or greater)
- 28Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 29I am unable to print from a client PC to a printer on a print server. (Linux)
- 30Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 31When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 32Jam Tray
- 33Uninstall the Brother Software and Drivers (Windows)
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35"Offline" appears on the Status Monitor.
- 36Delete print jobs from the print queue.
- 37What is Toner Continue Mode?
- 38No Drum
- 39Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 40The printer is not printing or prints unexpectedly.
- 41Drum !
- 42Service Call
- 43What is the recommended paper?
- 44I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 45I cannot install the driver when using the Driver Install Tool. (Linux)
- 46I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 47Cannot print after a Windows 10 update (June 2020)
- 48The downloaded driver's name is different from my machine's name. (Linux)
- 49I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 50I want to print using CUPS while keeping SELinux enabled. (Linux)