FAQs & Troubleshooting
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90 Results
- 1Replace Toner
- 2Jam Inside
- 3What do the LED indications mean?
- 4The Error LED is still on or flashing after I replace the drum unit with a new one.
- 5I cannot save a file downloaded from the Brother support website (For Windows)
- 6I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 7How to identify your Operating System (OS).
- 8Jam Tray
- 9The printer status is Offline or Paused.
- 10Turn the Toner Save Mode on or off.
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 12No Drum
- 13Cartridge Error
- 14Replace Drum
- 15Print Unable or Print Unable XX
- 16Heater Error or Self-Diagnostic
- 17Out of Memory
- 18Drum End Soon
- 19What is the recommended paper?
- 20Clean the Drum Unit.
- 21"Offline" appears on the Status Monitor.
- 22Delete print jobs from the print queue.
- 23Can I use AirPrint with my Brother machine?
- 24What is Toner Continue Mode?
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26Change the printer driver settings (Windows/macOS)
- 27No Toner
- 28No Paper
- 29Clean the corona wire of the drum unit.
- 30Can I use non-Brother or third party supplies with the Brother machine?
- 31Service Call
- 32My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 33What is the difference between the toner cartridge and the drum unit?
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35I cannot install Brother drivers on Debian 10 or later (Linux)
- 36What driver package format is supported by my Linux distribution?
- 37I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 38I can see some steam or moisture from the vents when printing.
- 39Drum !
- 40Cooling Down
- 41I cannot install the driver when using the Driver Install Tool. (Linux)
- 42I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 43I want to print using CUPS while keeping SELinux enabled. (Linux)
- 44Open the Control Panel (For Windows)
- 45I cannot print from my computer via USB.
- 46Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 47The downloaded driver's name is different from my machine's name. (Linux)
- 48I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 49I am unable to print from a client PC to a printer on a print server. (Linux)
- 50Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)