FAQs & Troubleshooting
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88 Results
- 1Replace Toner
- 2Heater Error or Self-Diagnostic
- 3Cartridge Error
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5Jam Tray
- 6Replace Drum
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9Cover is Open
- 10How to identify your Operating System (OS).
- 11What is Toner Continue Mode?
- 12Print Unable or Print Unable XX
- 13Can I use non-Brother or third party supplies with the Brother machine?
- 14"Offline" appears on the Status Monitor.
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16Service Call
- 17Windows driver installation does not start automatically.
- 18Open the Control Panel (For Windows)
- 19The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 20I'm having a problem with the print quality.
- 21Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 22Jam Inside
- 23The downloaded driver's name is different from my machine's name. (Linux)
- 24The driver installation finished successfully but I cannot print. (Linux)
- 25I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 26The top cover of my Brother machine becomes hot.
- 27Download a file from the "Downloads" section and save it to Windows 8 computer.
- 28The Error LED is still on or flashing after I replace the drum unit with a new one.
- 29Can I print from and scan to iPhone, iPod touch and iPad?
- 30I cannot print from my computer via USB.
- 31No Drum
- 32No Toner
- 33The printer status is Offline or Paused.
- 34No Paper
- 35Toner Low
- 36Cooling Down
- 37Clean the corona wire of the drum unit.
- 38What do the LED indications mean?
- 39Cancel print jobs using the printer control panel.
- 40Uninstall the Brother Software and Drivers (Windows)
- 41I cannot install the driver when using the Driver Install Tool. (Linux)
- 42Cannot print after a Windows 10 update (June 2020)
- 43Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 44Large characters are printed incorrectly. (Linux)
- 45I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 46I am unable to print from a client PC to a printer on a print server. (Linux)
- 47Uninstall printer drivers (Linux)
- 48A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 49Windows 10 Support Information
- 50A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.