FAQs & Troubleshooting
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142 Results
- 1Tutorial videos on how to use the machine [Video instructions]
- 2How to use the Sleeve frame (PRHSL200 / PRHSL200AP) [Video instructions]
- 3Introducing Brother My Stitch Monitor application
- 4How to Embroider on Clothes. [Video instructions]
- 5How to use the Flat brim cap frame (PRCF5/PRCF5AP) [Video instructions]
- 6How to Embroider on Shoes. [Video instructions]
- 7How to use the Compact frame (PRHCK1 / PRSFK1 / PRHCK1AP) [Video instructions]
- 8How to use the Tubular frame table (PRTT1 / PRTT1AP) [Video instructions]
- 9How to use the Round frame (PRPRFK1) [Video instructions]
- 10Data cannot be saved to the machine
- 11How to use the magnetic sash frame (PRMS360 / PRMS360AP) [Video instructions]
- 12How to set up the cap frame. [Video instructions]
- 13Data cannot be saved to a USB flash drive
- 14There is looseness in the mounting jig when the fabric is placed in the cap frame/cylinder frame.
- 15Introducing the Brother Artspira application
- 16How to use the Clamp frame (PRCLPM1 / PRCLP100B / PRCLPM1AP) [Video instructions]
- 17How to use the the versatile magnetic frame [Video instructions]
- 18The monitoring app on the smart device receives the notification items I do not need.
- 19Loops appear on the surface of the fabric when embroidering.
- 20How to Embroider on Bag. [Video instructions]
- 21How to Embroider on Cap. [Video instructions]
- 22"Inappropriate needle stop position" message appears on the LCD. What does it mean?
- 23M5613201 appears on the Artspira app screen.
- 24After selecting data, "Downloading" is displayed and the screen does not change to the next screen
- 25How to unsubscribe from Artspira
- 26How to connect your machine and transfer data to Artspira
- 27M4452001 appears on the Artspira app screen.
- 28"The SSID and Network Key are incorrect." message appears on the LCD. What does it mean?
- 29The bobbin thread breaks.
- 30Maintenance (Cleaning the thread paths of the upper threads) [ Video ]
- 31Maintenance (Cleaning the bobbin case) [ Video ]
- 32Maintenance (Cleaning around the needle plate) [ Video ]
- 33Why does the upper thread keep breaking?
- 34Stabilizers (Backing)
- 35I cannot view the Cutting and Embroidery Designs using the [AR function]. (AndroidTM Device only)
- 36E96001 appears on the Artspira app screen.
- 37M5612301 appears on the Artspira app screen.
- 38M4345001 appears on the Artspira app screen.
- 39Data cannot be transferred even though the machine number has been input. (M5622201)
- 40How to disconnect the machine from Artspira using the Artspira app
- 41List of Error Messages for Artspira app (M#######/E#####)
- 42M6331001 appears on the Artspira app screen.
- 43M5541001 appears on the Artspira app screen.
- 44M3124301 appears on the Artspira app screen.
- 45The App shows the message "Settings screen".
- 46Tutorial videos on how to use My Stitch Monitor with the machine [Video instructions]
- 47"Remove the embroidery positioning mark." message appears on the LCD. What does it mean?
- 48"Impossible to set the start & the end points." message appears on the LCD. What does it mean?
- 49"The wireless security information (Authentication method, Encryption method, Network Key) is incorrect." message appears on the LCD. What does it mean?
- 50"The authentication and encryption methods used by the selected wireless LAN access point/router are not supported by your machine." message appears on the LCD. What does it mean?