FAQs & Troubleshooting
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148 Results
- 1The App shows the message "No Supported Machines Found".
- 2Tutorial videos on how to use the machine [Video instructions]
- 3How do I Play the Tutorial Video?
- 4Using the embroidery needle plate cover
- 5How to use the Multi-purpose Screwdriver. [ Position “2” ]
- 6How to embroider an appliqué pattern [Video instructions]
- 7How to link accounts
- 8The embroidery design cannot be imported to the design page on PE-DESIGN 11 from the embroidery machine via the wireless network.
- 9After selecting data, "Downloading" is displayed and the screen does not change to the next screen
- 10Introducing Brother My Design Snap application
- 11Where do I put the oil in my machine?
- 12Data cannot be saved to a USB flash drive
- 13The pattern transferred from the Artspira app does not appear on the screen of the machine
- 14Data cannot be transferred even though the machine number has been input. (M5622201)
- 15About the threads and the bobbin case when embroidering
- 16Bobbin thread breaks
- 17Stitches are skipped
- 18How do I adjust thread tension for embroidering?
- 19How do I Play the MPEG-4 (MP4) Videos?
- 20How to use the Multi-purpose Screwdriver. [ Position “3” ]
- 21How to use the Multi-purpose Screwdriver. [ Position “1” ]
- 22How do I change the font type in the embroidery pattern?
- 23M5622201 appears on the Artspira app screen.
- 24M5541001 appears on the Artspira app screen.
- 25M4452001 appears on the Artspira app screen.
- 26The wireless network connection cannot be set up between the embroidery machine and the computer with PE-DESIGN 11.
- 27E96001 appears on the Artspira app screen.
- 28E92001 appears on the Artspira app screen.
- 29M5613201 appears on the Artspira app screen.
- 30M5612301 appears on the Artspira app screen.
- 31M6331001 appears on the Artspira app screen.
- 32M2102501 appears on the Artspira app screen.
- 33What file format can I use when transferring images from MyDesignSnap to the machine? [for Android devices]
- 34What file format can I use when transferring images from MyDesignSnap to the machine? [for iPhone and iPad]
- 35Introducing Brother My Stitch Monitor application
- 36The App shows the message "The embroidery frame cannot be detected. Please try again to photo an image."
- 37The App shows the message "Machine cannot accept the additional image. Please proceed to embroidery screen then select OK to the message ... mobile app. Update?"
- 38The App shows the message "The embroidery frame cannot be detected."
- 39Tutorial videos on how to use My Design Snap with the machine [Video instructions]
- 40The App shows the message "The sheet could not be detected. Make sure that the sheet and mobile device are level."
- 41The App shows the message "The calibration sheet cannot be detected."
- 42"Includes a special pattern that cannot be saved to external memory. Save the pattern in the machine's memory." message appears on the LCD. What does it mean?
- 43Loops appear on the surface of the fabric when embroidering
- 44Embroidery unit does not operate.
- 45How do I retrieve the embroidery pattern from the machine’s memory?
- 46How do I thread my machine ?
- 47"This editing function cannot be used when the pattern is out of the red outline. Use this function after moving the pattern." message appears on the LCD. What does it mean?
- 48"The bobbin winder safety device has activated. Is the thread tangled?" message appears on the LCD. What does it mean?
- 49"Check and rethread the upper thread." message appears on the LCD. What does it mean?
- 50M4345001 appears on the Artspira app screen.