FAQs & Troubleshooting
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193 Results
- 1Set up my Brother machine to forward the received faxes to another location.
- 2Replace Drum
- 3JAM TRAY
- 4Black toner marks across the page
- 5TONER ENDED
- 6Curled or wavy
- 7Page skewed
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 10I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 12Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 13Jam Rear
- 14Replace Toner
- 15Turn the Toner Save mode on or off
- 16Black lines down the page
- 17I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 18I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 19Delete print jobs from the print queue.
- 20How to identify your Operating System (OS).
- 21I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 22How do I know which receive mode to select?
- 23Change the printer driver settings (Windows/macOS)
- 24Wrinkles or creases
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26I cannot find some option in the Printing preferences. (For Windows)
- 27The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 28CARTRIDGE ERROR
- 29My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 30When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 31Load legal size paper in the paper tray.
- 32No Paper
- 33Cover is Open
- 34Manual Feed
- 35Drum End Soon
- 36Jam Inside
- 37Envelope creases
- 38White lines, bands or ribbing across the page
- 39Hollow print
- 40How do I program the date and time?
- 41Paper size settings are unavailable when I print from OpenOffice (Linux)
- 42Pre-Required Procedures (Linux)
- 43The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 44Download a file from the "Downloads" section and save it to Windows 8 computer.
- 45I still receive the error message "Replace Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 46How do I make my copied images look sharper and more vivid? (Copy Contrast)
- 47Drum Stop
- 48No Toner
- 49How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 50Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?