FAQs & Troubleshooting
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171 Results
- 1How can I improve poor print quality ?
- 2Pre-Required Procedures (Linux)
- 3I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 4Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 5Can I print from or scan to Android™ Smartphone?
- 6How do I load legal size paper in the paper tray?
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 8How do I clean white or black spots on printed documents?
- 9When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11How to identify your Operating System (OS).
- 12I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 13Change the quality of the faxes I send (Fax Resolution).
- 14Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 15When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 16When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 17Can I confirm that the FAX was sent correctly?
- 18What can happen if the wrong paper is used in your machine.
- 19When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 20My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. What can I do?
- 21I am experiencing problems receiving faxes. What can I do?
- 22I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 25Open the Status Monitor
- 26The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 27Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 28The paper is skewed when it's printed.
- 29Can I set my Brother machine to forward the faxes I receive to another location?
- 30I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 31How do I check if the FAX/MFC has faxes in its memory when it has a mechanical problem?
- 32How can I change the print resolution?
- 33Document Jam
- 34Printing on thick paper or transparencies.
- 35The keys on the control panel do not respond.
- 36What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 37I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 38Windows 10 Support Information
- 39My Brother machine misfeeds paper.
- 40How do I set up a group for broadcasting faxes?
- 41What driver package format is supported by my Linux distribution?
- 42Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 43I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 44When printing with monochrome laser printer, the print position shifts. (Linux)
- 45Can I print from and scan to iPhone, iPod touch and iPad?
- 46Change the printer driver settings (Windows/macOS)
- 47The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 48How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 49What are the recommended specifications for the paper I should use on my product?
- 50"Paper Jam Rear" error appears on the LCD. What should I do?