FAQs & Troubleshooting
Popular |
120 Results
- 1Pre-Required Procedures (Linux)
- 2The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 3I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 4What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 5When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 6In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 7How do I clear the "Awaiting Redial" message?
- 8How can I configure Windows® XP to send faxes?
- 9When I print images, the quality is not good (Linux)
- 10I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 11I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 12Windows 10 Support Information
- 13Delete print jobs from the print queue.
- 14The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 15Change the printer driver settings (Windows/macOS)
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 17Functions supported in the Windows 7 built-in drivers
- 18Verify if the Brother machine has a dial tone
- 19I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 20I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 21I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 22When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 23Can I confirm that the FAX was sent correctly?
- 24I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 25When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 26When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 27I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 28I'm using Windows®. Print speed is too slow. What can I do?
- 29I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 30I cannot install the driver when using the Driver Install Tool. (Linux)
- 31I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 32Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 33Print command (LPR) (Linux)
- 34I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 35I am unable to print from a client PC to a printer on a print server. (Linux)
- 36Uninstall printer drivers (Linux)
- 37Install the built-in drivers (For Windows 8 and Windows 10)
- 38I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 39I cannot print from my computer via USB.
- 40Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 41Windows 7 Support Information
- 42My machine does regular cleaning cycles in the night. How can I correct this?
- 43Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 44Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 45Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 46I am experiencing problems sending a fax, what can I do?
- 47Where can I find the serial number for my unit?
- 48How do I program the date and time?
- 49How can I improve poor print quality?
- 50I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?