FAQs & Troubleshooting
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134 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 3Why doesn't the machine answer when receiving a call?
- 4Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 5Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 6I cannot print from my computer via USB.
- 7Clear the paper jam or printer jam.
- 8How do I replace the Ink Cartridge?
- 9Uninstall the drivers (Windows)
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 12How to identify your Operating System (OS).
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 15My FAX/MFC will not Dial. Why?
- 16I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 17Windows 10 Support Information
- 18Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 19Uninstall the drivers. (Mac OS X 10.5)
- 20How do I program the date and time?
- 21How can I clear the "PLS OPEN COVER" error message on LCD?
- 22When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 23I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 24Print command (LPR) (Linux)
- 25I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 26I want to print using CUPS while keeping SELinux enabled. (Linux)
- 27Delete print jobs from the print queue.
- 28Open the Control Panel (For Windows)
- 29Change the printer driver settings (Windows/macOS)
- 30Functions supported in the Windows 7 built-in drivers
- 31Is my Brother machine compatible with third party print servers?
- 32Verify if the Brother machine has a dial tone
- 33How do I clear the message "Check Paper" from my Brother machine's LCD?
- 34I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 35When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 36Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 37I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 38Is there any way to view how much ink is remaining?
- 39What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 40Can I reduce the size of a received fax on this machine?
- 41When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 42When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 43Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 44I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 45Cannot print after a Windows 10 update (June 2020)
- 46My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 47The downloaded driver's name is different from my machine's name. (Linux)
- 48The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 49The driver installation finished successfully but I cannot print. (Linux)
- 50All print jobs are aborted and nothing is printed. (Linux)