FAQs & Troubleshooting
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166 Results
- 1What Android™ mobile application can I use?
- 2Where can I find my Brother printer's serial number?
- 3What iOS mobile application can I use?
- 4How to identify your Operating System (OS) for Windows or Mac
- 5How do I clean / maintain my printer?
- 6When I search for devices using Mobile Cable Label Tool, Brother iPrint&Label or Mac, the printer cannot be detected.
- 7The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 8How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 9Where can I find the IP addresses of my computer and the printer?
- 10When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 11P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 12How do I connect my printer via Wi-Fi®?
- 13I cannot print using a HSe cassette.
- 14Can I start printing while another print job is being paused? (Interrupt printing)
- 15How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 16I cannot print using FLe tape and get an error message.
- 17Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 18How to insert a ribbon cassette
- 19Using Cable Label Tool
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21Poor print quality when printing on narrow labels. (iPrint&Label)
- 22How to insert a tape cassette
- 23Changing your printer’s network settings (IP address, Subnet mask and Gateway) using the BRAdmin Light utility
- 24Printing from a computer via a wireless network
- 25The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 26I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 27How can I create a barcode label? (iPrint&Label)
- 28Share your printer in Windows 10/Windows 8/Windows 8.1 (Shared printer)
- 29How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 30I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 31How do I uninstall the printer driver?
- 32How to charge the rechargeable Li-ion battery
- 33How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 34I cannot establish a connection using Wireless Direct.
- 35Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 36Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 37Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 38My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 39Can my printer use TZ/TZe tapes?
- 40When printing from an application, the application's "Collate" setting does not work correctly.
- 41Using the Printer Setting Tool (for Windows)
- 42Can I apply device setting changes to another printer?
- 43What options are available for label / tube feeding and cutting?
- 44Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 45Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 46How do I connect the printer and my computer via USB cable?
- 47How to delete the registry information and files related to the printer driver
- 48(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 49(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 50How do I reset the printer to the default settings?