FAQs & Troubleshooting
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123 Results
- 1How to insert a ribbon cassette
- 2I cannot print using a HSe cassette.
- 3The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 4I cannot save a file downloaded from the Brother support website (For Windows)
- 5What options are available for label / tube feeding and cutting?
- 6When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 7How do I clean / maintain my printer?
- 8(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 9What is P-touch Library?
- 10How do I uninstall the printer driver?
- 11How to install the rechargeable Li-ion battery (optional)
- 12How to identify your Operating System (OS) for Windows or Mac
- 13Using Cable Label Tool
- 14When I print a long label or many labels continuously, printing suddenly stops.
- 15How to insert a tube
- 16My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 17P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 18Can I check the printer's usage log?
- 19How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 20I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 21How to delete the registry information and files related to the printer driver
- 22(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 23How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 24Why doesn't my printer turn on when the Power button is pressed?
- 25(Video) How to use the Numbering function (P-touch Editor 5.x for Windows)
- 26I cannot print after updating the firmware or font data.
- 27I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 28How to use Auto Power-Off Time
- 29When printing from an application, the application's "Collate" setting does not work correctly.
- 30How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 31How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 32I cannot print using FLe tape and get an error message.
- 33The label or tube is not printed.
- 34Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 35Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 36How to open the Devices and Printers window
- 37How to insert a tape cassette
- 38High resolution or high speed printing was specified, but an error occurred and printing could not be completed.
- 39Using the Printer Setting Tool (for Windows)
- 40Can I apply device setting changes to another printer?
- 41Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 42Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 43(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 44How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 45The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 46I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 47Where can I find my Brother printer's serial number?
- 48I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 49How do I save the printer settings to a file? (P-touch Editor 5.x for Windows)
- 50How do I print labels distributed to multiple printers?