FAQs & Troubleshooting
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142 Results
- 1I cannot install the printer driver or print in Windows 11.
- 2Open LBX files created in P-touch Editor in Pro Label Tool
- 3I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 4What iOS mobile application can I use?
- 5Why does my machine display "Low Battery!" when I press the print key?
- 6Where can I find my Brother printer's serial number?
- 7What Android™ mobile application can I use?
- 8Where can I download the latest P-touch Editor for Mac?
- 9How do I transfer label or slip templates?
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11Where can I download Brother iPrint&Label? (iPrint&Label)
- 12My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 13I cannot print large characters on the heat shrink tube HSe 3:1.
- 14I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 15How do I uninstall the printer driver?
- 16How to identify your Operating System (OS) for Windows or Mac
- 17I cannot print using a HSe cassette.
- 18How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 19I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 20(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 21I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13/ 10.12.
- 22How to create serialized labels (Pro Label Tool)
- 23How can I create a barcode label? (iPrint&Label)
- 24I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 25The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 26What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 27I want my printer to use less tape for each label. (P-touch Editor 5.x)
- 28How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 29How do I print multiple lines and how many lines can I print?
- 30The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 31How do I type an uppercase letter?
- 32How do I save the printer settings to a file? (P-touch Editor 5.x for Windows)
- 33My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 34Installing a CA certificate
- 35Can my printer use TZ/TZe tapes?
- 36The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 37How to open the Devices and Printers window
- 38How can I print using Portrait? (iPrint&Label)
- 39Which brands of Ni-MH rechargeable batteries do you recommend?
- 40"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 41How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 42Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 43I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 44The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 45The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 46The top and base layers of the laminated tape are misaligned.
- 47How do I transfer templates or other data from the computer to the printer? (P-touch Transfer Manager)
- 48How to delete the registry information and files related to the printer driver
- 49(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 50How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
