FAQs & Troubleshooting
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235 Results
- 1How to identify your Operating System (OS).
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3No Paper / No Paper Fed
- 4Paper Jam
- 5Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 6Setup a Brother machine on a wireless (Wi-Fi) network.
- 7Set up a Brother machine and your mobile device on a wireless network
- 8(Video) Load A4/Letter paper
- 9Ink Box Full / InkBox Full
- 10Ink Low
- 11The printer status is Offline or Paused.
- 12Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 13Print on Both Sides of the Paper Manually (Manual 2-sided Printing).
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15Print using only the black ink tank when the Color tanks have run out.
- 16Refill Ink
- 17Set up your Brother machine on a wireless network.
- 18Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 19(Video) Connect telephone line and power cords
- 20Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 21Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 22Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 23Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 24What is the default password for my Brother machine?
- 25Add your Brother machine with AirPrint (macOS)
- 26Enter Text on Your Brother Machine
- 27I cannot print on a wireless (Wi-Fi) network (Windows)
- 28Check the Print Alignment from Your Brother Machine
- 29Check the Print Quality
- 30Print as a Poster (Windows®)
- 31The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 32(Video) Unpack your Brother machine
- 33(Video) Load an Envelope (Manual Feed Slot)
- 34"Offline" appears on the Status Monitor.
- 35Printing/ Scanning with a mobile device
- 36Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 37Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 38The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 39Loading paper in the manual feed slot.
- 40High Temperature
- 41Change the printer driver settings (Windows/macOS)
- 42Unable to Print XX
- 43Scan multiple pages into one file instead of each scan being saved as a separate file.
- 44One or more of my colors are not printing (blank).
- 45Document Jam
- 46I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 47Clean the Paper Pick-up Rollers
- 48What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 49Reset the Network Settings to Factory Default
- 50I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).