FAQs & Troubleshooting
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230 Results
- 1Refill Ink
- 2What is Brother iPrint&Scan?
- 3(Video) Load A4/Letter paper
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5The scanner cover support has come off. (With Video Instructions)
- 6Connect your Brother machine to your mobile device via a wireless router or access point.
- 7Load paper in the paper tray
- 8The printer status is Offline or Paused.
- 9I cannot print using my Brother machine on a wireless network (Windows)
- 10High Temperature
- 11Ink Box Full / InkBox Full
- 12Paper Jam
- 13Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 14One or more of my colors are not printing (blank).
- 15I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 16How to identify your Operating System (OS).
- 17Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 18Improve poor print quality.
- 19Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 20Can I print from or scan to Android™ Smartphone?
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 23Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 24Change the printer driver settings (Windows/macOS)
- 25Unable to Print XX
- 26Scan multiple pages into one file instead of each scan being saved as a separate file.
- 27No Paper Fed
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31(Video) Load an Envelope
- 32I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 33Wireless setup is requesting a WPS PIN to complete the setup
- 34I cannot print using my Brother machine on a wireless network (Mac)
- 35(Video) Fill the ink tanks
- 36Where is the USB port on the machine?
- 37(Video) Set up your Brother machine
- 38(Video) Unpack your Brother machine
- 39I cannot find some option in the Printing preferences. (For Windows)
- 40Load envelopes
- 41Why do the color ink tanks run out of ink even though I never or rarely print in color?
- 42I cannot print from my computer via USB.
- 43Where can I find my Brother machine's serial number?
- 44I cannot make borderless prints.
- 45The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 46Can I print from and scan to iPhone, iPod touch and iPad?
- 47What is the BRAdmin Professional software used for?
- 48I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 49(Video) Connect the cords
- 50How do I use Mopria™ Print Service (MPS) with my Brother machine?