FAQs & Troubleshooting
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230 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2(Video) Load A4/Letter paper
- 3High Temperature
- 4Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 5The scanner cover support has come off. (With Video Instructions)
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9Connect your Brother machine to your mobile device via a wireless router or access point.
- 10When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 11(Video) Load an Envelope
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13I cannot make borderless prints.
- 14How to identify your Operating System (OS).
- 15Ink Box Full / InkBox Full
- 16The printer status is Offline or Paused.
- 17I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 18I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 19Wireless setup is requesting a WPS PIN to complete the setup
- 20I still receive the error message "Paper Jam" after I removed the jammed paper.
- 21The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 22Can I print from or scan to Android™ Smartphone?
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24Paper Jam
- 25I cannot print using my Brother machine on a wireless network (Windows)
- 26I cannot find some option in the Printing preferences. (For Windows)
- 27Unable to Print 3X
- 28(Video) Connect the cords
- 29Set up your Brother machine on a wireless network.
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31Unable to Print XX
- 32I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 33Where is the USB port on the machine?
- 34I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 35Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 36Uninstall the Brother Software and Drivers (Windows)
- 37What driver package format is supported by my Linux distribution?
- 38Scan from the Brother iPrint&Scan application using Windows Phone.
- 39Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 40Locate files scanned with ControlCenter2 (For Macintosh)
- 41I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 42Scan multiple pages into one file instead of each scan being saved as a separate file.
- 43Print using only the black ink tank when the Color tanks have run out.
- 44I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 45Is my Brother machine compatible with Windows Vista?
- 46One or more of my colors are not printing (blank).
- 47Improve poor print quality.
- 48"Offline" appears on the Status Monitor.
- 49Open the Status Monitor
- 50Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)