FAQs & Troubleshooting
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178 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Refill Ink
- 3Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 4Ink Low
- 5How to identify your Operating System (OS).
- 6Printer Jam or Paper Jam
- 7What is Brother iPrint&Scan?
- 8Install the Brother iPrint&Scan application (for mobile device)
- 9Cannot Print XX or Print Unable XX
- 10Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12One or more of my colors are not printing (blank).
- 13My Brother machine could not be found over the network when I installed drivers on my computer.
- 14(Video) Set up your Brother machine
- 15Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 16Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 17Clean the Print Head from Your Brother Machine
- 18(Video) Fill the ink tanks
- 19Paper is Jammed in the Machine when using the Standard Paper Tray (Paper Jam)
- 20I cannot print on a wireless (Wi-Fi) network (Windows)
- 21Check ink level, then press [OK]
- 22I cannot print on a wireless (Wi-Fi) network (Mac)
- 23Set up your Brother machine on a wireless network (Windows/macOS)
- 24Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 25(Video) Load A4/Letter papers
- 26(Video) Load Envelopes
- 27Load Paper in the Manual Feed Slot
- 28The printer status is Offline or Paused.
- 29Paper Size Mismatch / Size Mismatch
- 30Reset Your Machine
- 31Copy an ID Card
- 32Open the Control Panel (For Windows)
- 33I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 34Brother iPrint&Scan cannot find my Brother machine (macOS)
- 35"Offline" appears on the Status Monitor. (Windows)
- 36Print using only the black ink tank when the Color tanks have run out.
- 37I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 38What is the default password for my Brother machine?
- 39Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 40Why do the color ink tanks run out of ink even though I never or rarely print in color?
- 41Print the Network Configuration Report
- 42Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 43Other Problems
- 44Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 45(Video) Update the Driver or Firmware for your Brother machine
- 46Check the Print Quality
- 47Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 48What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 49Change the Print Options to Improve Your Print Results
- 50Printing/ Scanning with a mobile device