FAQs & Troubleshooting
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229 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 3Paper Jam
- 4Ink Low
- 5Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 6What is Brother iPrint&Scan?
- 7Unable to Print XX
- 8The printer status is Offline or Paused.
- 9Wireless setup is requesting a WPS PIN to complete the setup
- 10How to identify your Operating System (OS).
- 11Setup a Brother machine on a wireless (Wi-Fi) network.
- 12Refill Ink
- 13(Video) Load A4/Letter paper
- 14Ink Box Full / InkBox Full
- 15Print using only the black ink tank when the Color tanks have run out.
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17Print on Both Sides of the Paper Manually (Manual 2-sided Printing).
- 18Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 19"Offline" appears on the Status Monitor.
- 20What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 21I cannot print on a wireless (Wi-Fi) network (Windows)
- 22One or more of my colors are not printing (blank).
- 23I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 24Brother iPrint&Scan cannot find my Brother machine (macOS)
- 25Where is the USB/Ethernet port on the machine?
- 26Set up your Brother machine on a wireless network.
- 27Add your Brother machine with AirPrint (macOS)
- 28Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 29Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 30What driver package format is supported by my Linux distribution?
- 31I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 32What is the default password for my Brother machine?
- 33(Video) Update the Driver or Firmware for your Brother machine
- 34Check the Print Quality
- 35My Brother machine could not be found over the network when I installed drivers on my computer.
- 36Paper Size Mismatch / Size Mismatch
- 37Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 38(Video) Set up your Brother machine
- 39(Video) Fill the ink tanks
- 40I cannot find some option in the Printing preferences. (For Windows)
- 41The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 42Scan multiple pages into one file instead of each scan being saved as a separate file.
- 43I cannot print from my computer via USB.
- 44Set up a Brother machine and your mobile device on a wireless network
- 45The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 46Sleep
- 47Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 48Printing/ Scanning with a mobile device
- 49(Video) Unpack your Brother machine
- 50(Video) Connect telephone line and power cords