FAQs & Troubleshooting
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227 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Setup a Brother machine on a wireless (Wi-Fi) network.
- 3Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 4(Video) Load A4/Letter paper
- 5The printer status is Offline or Paused.
- 6Paper Jam
- 7I cannot print on a wireless (Wi-Fi) network (Windows)
- 8I cannot find some option in the Printing preferences. (For Windows)
- 9How to identify your Operating System (OS).
- 10(Video) Fill the ink tanks
- 11What is Brother iPrint&Scan?
- 12What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 13Ink Low
- 14Reset Your Brother Machine
- 15Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 16Print on Both Sides of the Paper Manually (Manual 2-sided Printing).
- 17(Video) Load an Envelope (Manual Feed Slot)
- 18Wireless setup is requesting a WPS PIN to complete the setup
- 19Ink Box Full / InkBox Full
- 20Correct the Paper Feed to Clear Vertical Lines
- 21(Video) Unpack your Brother machine
- 22Refill Ink
- 23Set up your Brother machine on a wireless network.
- 24Print using only the black ink tank when the Color tanks have run out.
- 25Add your Brother machine with AirPrint (macOS)
- 26The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 27(Video) Connect telephone line and power cords
- 28Where is the USB/Ethernet port on the machine?
- 29I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 30I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 31I cannot print using my Brother machine on a wireless network (Mac)
- 32One or more of my colors are not printing (blank).
- 33Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 34Scan multiple pages into one file instead of each scan being saved as a separate file.
- 35I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 36Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 37Check the Print Quality
- 38I cannot save a file downloaded from the Brother support website (For Windows)
- 39I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 40Paper Size Mismatch / Size Mismatch
- 41I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server 2022.
- 42I cannot install Brother drivers on Debian 10 or later (Linux)
- 43What driver package format is supported by my Linux distribution?
- 44Set up a Brother machine and your mobile device on a wireless network
- 45Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 46My Brother machine could not be found over the network when I installed drivers on my computer.
- 47Printing/ Scanning with a mobile device
- 48Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 49Load envelopes
- 50In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?