FAQs & Troubleshooting
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228 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2What is Brother iPrint&Scan?
- 3Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 4Connect your Brother machine to your mobile device via a wireless router or access point.
- 5Paper Jam
- 6The printer status is Offline or Paused.
- 7Ink Box Full / InkBox Full
- 8How to identify your Operating System (OS).
- 9Improve poor print quality.
- 10(Video) Load A4/Letter paper
- 11The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 15I still receive the error message "Paper Jam" after I removed the jammed paper.
- 16I cannot print using my Brother machine on a wireless network (Windows)
- 17Set up your Brother machine on a wireless network.
- 18When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 19Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 20Delete print jobs from the print queue.
- 21No Paper Fed
- 22One or more of my colors are not printing (blank).
- 23Reset the network settings to the factory default.
- 24Unable to Print 7X
- 25Unable to Print XX
- 26What driver package format is supported by my Linux distribution?
- 27Where can I download Brother iPrint&Scan application for Mac?
- 28The scanner cover support has come off. (With Video Instructions)
- 29(Video) Set up your Brother machine
- 30Wireless setup is requesting a WPS PIN to complete the setup
- 31Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 32Can I print from or scan to Android™ Smartphone?
- 33I can print but cannot scan via network. (For Windows)
- 34Scan a document using "Scanner and Camera Wizard" in Windows XP
- 35Where is the USB port on the machine?
- 36I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 37Cannot print after a Windows 10 update (June 2020)
- 38I cannot find some option in the Printing preferences. (For Windows)
- 39Printing/ Scanning with a mobile device
- 40Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 41Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 42Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 43Unable to Print 5X
- 44Change the printer driver settings (Windows/macOS)
- 45How do I know which side up my photo paper should be in the tray?
- 46Make copies using my Brother machine.
- 47When I print photos, the color quality is not good.
- 48Scan a document from a Windows XP application
- 49Refill Ink
- 50Uninstall the scanner driver. (Linux)