FAQs & Troubleshooting
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228 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 3Ink Box Full / InkBox Full
- 4(Video) Load A4/Letter paper
- 5(Video) Fill the ink tanks
- 6What is Brother iPrint&Scan?
- 7Connect your Brother machine to your mobile device via a wireless router or access point.
- 8Paper Jam
- 9(Video) Set up your Brother machine
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11(Video) Connect the cords
- 12Refill Ink
- 13The printer status is Offline or Paused.
- 14I cannot print using my Brother machine on a wireless network (Windows)
- 15How to identify your Operating System (OS).
- 16Can I print from or scan to Android™ Smartphone?
- 17The scanner cover support has come off. (With Video Instructions)
- 18I still receive the error message "Paper Jam" after I removed the jammed paper.
- 19Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 20Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 21Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 22Delete print jobs from the print queue.
- 23Improve poor print quality.
- 24I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 25I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 26(Video) Unpack your Brother machine
- 27Unable to Print 5X
- 28Unable to Print 3X
- 29Load envelopes
- 30Unable to Print XX
- 31One or more of my colors are not printing (blank).
- 32Set up your Brother machine on a wireless network.
- 33How do I know which side up my photo paper should be in the tray?
- 34Print using only the black ink tank when the Color tanks have run out.
- 35Wireless setup is requesting a WPS PIN to complete the setup
- 36When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 37I cannot find some option in the Printing preferences. (For Windows)
- 38Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 39I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 40I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 41Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 42Where is the USB port on the machine?
- 43"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 44(Video) Load an Envelope
- 45Cannot print after a Windows 10 update (June 2020)
- 46Printing/ Scanning with a mobile device
- 47Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 48Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 49Unable to Print 7X
- 50My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)