FAQs & Troubleshooting
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171 Results
- 1Printer Jam or Paper Jam
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Unable to Scan
- 4(Video) Set up your Brother machine
- 5Check the ink level and then press [Stop]
- 6Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 7Paper is Jammed Inside the Machine
- 8Refill Ink
- 9Print Unable XX
- 10How to identify your Operating System (OS).
- 11Error and Maintenance LED Indications
- 12What is Brother iPrint&Scan?
- 13Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 14I cannot print on a wireless (Wi-Fi) network (Windows)
- 15(Video) Load A4/Letter papers
- 16Set up your Brother machine on a wireless network (Windows/macOS)
- 17Install the Brother iPrint&Scan application (for mobile device)
- 18No Paper / No Paper Fed
- 19The Wi-Fi LED light does not flash when I press and hold the Wi-Fi button.
- 20Paper Size Mismatch / Wrong paper size
- 21Load Paper in the Manual Feed Slot
- 22I cannot print on a wireless (Wi-Fi) network (Mac)
- 23My Brother machine could not be found over the network when I installed drivers on my computer.
- 24Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 25I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 26Load Documents on the Scanner Glass
- 27Access Web Based Management
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 30(Video) Change the Copy Shortcut button settings
- 31I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 32Other Problems
- 33(Video) Fill the ink tanks
- 34Printing/ Scanning with a mobile device
- 35Change the printer driver settings (Windows)
- 36Cannot print after a Windows 10 update (June 2020)
- 37Reset Your Machine
- 38Why do the color ink tanks run out of ink even though I never or rarely print in color?
- 39(Video) How to Email Print
- 40I cannot install Brother drivers on Debian 10 or later (Linux)
- 41Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 42I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 43Update the Driver or Firmware for your Brother machine
- 44Enable the Brother machine's network interface.
- 45Delete print jobs from the print queue.
- 46Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 47(Video) Copy an ID Card
- 48One or more of my colors are not printing (blank).
- 49Improve poor print quality.
- 50Clean the Print Head from Your Brother Machine