Printer Jam or Paper Jam

Paper is Jammed Inside the Machine

Refill Ink

Reset Your Machine

Check the ink level and then press [Stop]

Tray not detected / Paper Tray not detected / Paper Tray #1 not detected

Print Unable XX

Ink Absorber Pad Full or InkBox Full or Ink Absorber Full

Unable to Scan

(Video) Load A4/Letter papers

Set up your Brother machine on a wireless network (Windows/macOS)

Error and Maintenance LED Indications

I cannot print on a wireless (Wi-Fi) network (Windows)

Check the Print Quality

Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network

(Video) Fill the ink tanks

How to identify your Operating System (OS).

Install the Brother iPrint&Scan application (for mobile device)

What is the default password for my Brother machine?

Load Paper in the Manual Feed Slot

Update your machine's firmware using Brother iPrint&Scan (Android/iOS)

The printer status is Offline or Paused.

Clean the Print Head from Your Brother Machine

No Paper / No Paper Fed

My Brother machine could not be found over the network when I installed drivers on my computer.

(Video) Set up your Brother machine

Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app

(Video) Change the Copy Shortcut button settings

Paper Size Mismatch / Wrong paper size

What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?

Print the Network Configuration Report

What is Brother iPrint&Scan?

The Wi-Fi LED light does not flash when I press and hold the Wi-Fi button.

I cannot scan a document using Brother iPrint&Scan (Windows/macOS)

Wireless setup is requesting a WPS PIN to complete the setup

What is the recommended paper?

(Video) The Wi-Fi LED light does not flash when I press and hold the Wi-Fi button.

I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)

Other Problems

I cannot print on a wireless (Wi-Fi) network (Mac)

Set the Machine to Power Off Automatically

"Offline" appears on the Status Monitor. (Windows)

Printing/ Scanning with a mobile device

Print on Both Sides of the Paper Manually (Manual 2-sided Printing) (Windows)

Reset the Network Settings to Factory Settings

I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later). 

Update the Driver or Firmware for your Brother machine

I cannot save a file downloaded from the Brother support website (For Windows)

Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)