FAQs & Troubleshooting
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174 Results
- 1Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 2Where is the USB port on the machine?
- 3Ink Box Full / InkBox Full
- 4I still receive the error message "Paper Jam" after I removed the jammed paper.
- 5Refill Ink
- 6Ink Low
- 7Delete print jobs from the print queue.
- 8The scanner cover support has come off. (With Video Instructions)
- 9Unable to Print 3X
- 10Can third party ink be used to refill the ink tanks?
- 11Paper Jam
- 12What is the recommended paper?
- 13Improve poor print quality.
- 14Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 15(Video) Fill the ink tanks
- 16The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 17How to identify your Operating System (OS).
- 18I cannot find some option in the Printing preferences. (For Windows)
- 19One or more of my colors are not printing (blank).
- 20Unable to Print XX
- 21When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 22Change the printer driver settings (Windows/macOS)
- 23When I print photos, the color quality is not good.
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25(Video) Load A4/Letter paper
- 26The printer status is Offline or Paused.
- 27Scan and save a document in PDF format for Windows (Scan to File)
- 28Load envelopes
- 29The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 30Unable to Scan AX
- 31Locate files scanned with ControlCenter2 (For Macintosh)
- 32I cannot print from my computer via USB.
- 33I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 34(Video) Connect the cords
- 35Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 36Wrong Paper Size / Wrong Paper
- 37Print using only the black ink tank when the Color tanks have run out.
- 38Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 39Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 40Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 41Low Temperature
- 42Scan multiple pages into one file instead of each scan being saved as a separate file.
- 43No Paper Fed
- 44Windows 10 Support Information
- 45(Video) Set up your Brother machine
- 46(Video) Unpack your Brother machine
- 47Load paper in the paper tray
- 48(Video) Load an Envelope
- 49Make a two-sided copy of an ID card.
- 50How do I know which side up my photo paper should be in the tray?