FAQs & Troubleshooting
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174 Results
- 1Ink Low
- 2I still receive the error message "Paper Jam" after I removed the jammed paper.
- 3Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 4Refill Ink
- 5Delete print jobs from the print queue.
- 6Ink Box Full / InkBox Full
- 7Improve poor print quality.
- 8How to identify your Operating System (OS).
- 9Paper Jam
- 10Where is the USB port on the machine?
- 11What is the recommended paper?
- 12The scanner cover support has come off. (With Video Instructions)
- 13(Video) Load A4/Letter paper
- 14I cannot find some option in the Printing preferences. (For Windows)
- 15Wrong Paper Size / Wrong Paper
- 16Can third party ink be used to refill the ink tanks?
- 17One or more of my colors are not printing (blank).
- 18Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 19I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 20(Video) Load an Envelope
- 21Print using only the black ink tank when the Color tanks have run out.
- 22Scan and save a document in PDF format for Windows (Scan to File)
- 23Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 24Locate files scanned with ControlCenter2 (For Macintosh)
- 25When I print photos, the color quality is not good.
- 26Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 27Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 28Unable to Scan AX
- 29Cover is Open
- 30What driver package format is supported by my Linux distribution?
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32(Video) Set up your Brother machine
- 33Unable to Print 3X
- 34Low Temperature
- 35Can I print from and scan to iPhone, iPod touch and iPad?
- 36I cannot print from my computer via USB.
- 37Unable to Print XX
- 38The printer status is Offline or Paused.
- 39The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 40"Offline" appears on the Status Monitor.
- 41Make a two-sided copy of an ID card.
- 42Open the Control Panel (For Windows)
- 43How do I make sure my Brother machine's copy settings are best suited to the types of copies I make?
- 44I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 45Where can I download Brother iPrint&Scan application for Mac?
- 46Scan a document using Brother iPrint&Scan. (macOS only)
- 47When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 48(Video) Fill the ink tanks
- 49Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 50I cannot make borderless prints.