FAQs & Troubleshooting
![]() |
Popular |
304 Results
- 1(Video) Load A4/Letter paper
- 2Replace Drum
- 3Toner Low or Prepare New Toner Cartridge
- 4(Video) Replace the Toner Cartridge
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Print on Both Sides of the Paper (Windows®)
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10What driver package format is supported by my Linux distribution?
- 11My Brother machine could not be found over the network when I installed drivers on my computer.
- 12Paper is Jammed in the 2-sided Tray
- 13Reset the Drum Counter
- 14The printer status is Offline or Paused.
- 15Paper is Jammed inside the Machine
- 16Easy Scan to E-mail
- 17Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 18What is Brother iPrint&Scan?
- 19The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 20Print on Both Sides of the Paper (Macintosh)
- 21Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)
- 22I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 23Paper is Jammed in the Back of the Machine
- 24Paper is Jammed in the Paper Tray
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26(Video) Connect telephone line and power cords
- 27Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 28Paper is Jammed in the MP tray
- 29(Video) Update the Driver or Firmware for your Brother machine
- 30Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 31I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 32Use Universal Print (Windows)
- 33Media Type Mismatch or Media Mismatch
- 34(Video) Unpack your Brother machine
- 35Which connection can I use to print from or scan to my device (Android™) using the Brother iPrint&Scan?
- 36Document Jam
- 37Curled or wavy
- 38Wrinkles or creases
- 39What can happen if the wrong paper is used in your machine.
- 40What is the recommended paper?
- 41I cannot find some options in the Print dialog box (macOS 11 or later)
- 42I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 43Load Plain Paper, Letterhead, Coloured Paper, Thin Paper and Recycled Paper in the Paper Tray
- 44What kind of envelopes and labels are recommended for printing?
- 45Delete print jobs from the print queue.
- 46Printing/ Scanning with a mobile device
- 47Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 48Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 49Reduce Printing Noise
- 50Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)