FAQs & Troubleshooting
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128 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Back of the Machine
- 2(Video) Paper is Jammed in the Paper Tray
- 3(Video) Set up your Brother machine
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5(Video) Paper is Jammed in the 2-sided Tray
- 6(Video) Paper is Jammed in the MP tray
- 7(Video) Document is Jammed under the Document Cover
- 8Toner Low or Prepare New Toner Cartridge
- 9Out of Memory
- 10I cannot print using my Brother machine on a wired network (Windows/macOS)
- 11(Video) Remove Small Scraps of Paper Jammed in the ADF
- 12Delete print jobs from the print queue.
- 13Cannot Scan ##
- 14I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 15Command List of brscan. (Linux)
- 16My Brother machine has no power.
- 17I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 18I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 19(Video) Document is Jammed in the Top of the ADF Unit
- 20I cannot find some option in the Printing preferences. (For Windows)
- 21Change the printer driver settings (Windows)
- 22Size Error DX or Size Error 2-sided
- 23In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 24When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 25(Video) Paper is Jammed inside the Machine
- 26Can I use non-Brother or third party supplies with the Brother machine?
- 27Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 28Open the Control Panel (For Windows)
- 29The printer status is Offline or Paused.
- 30Document Jam
- 31What is the default password for my Brother machine?
- 32A security warning appears when accessing Web Based Management via HTTPS.
- 33I cannot print full-page photos or images using Email Print.
- 34I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 35Check the remaining ink or toner level (Linux)
- 36When I print images, the quality is not good (Linux)
- 37When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 38I am unable to print from a client PC to a printer on a print server. (Linux)
- 39To install the printer driver easily using a tool. (Linux)
- 40Wrong Toner or Wrong Toner Cartridge
- 41How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 42Media Type Mismatch or Media Mismatch
- 43Check the firmware version.
- 44My Brother machine could not be found over the network when I installed drivers on my computer.
- 45Open the Status Monitor (Windows)
- 46What is the difference between the toner cartridge and the drum unit?
- 47What is the Network Shared printing?
- 48Supported models of Universal Printer Driver for PCL
- 49Cannot Print ##
- 50Self-Diagnostic