FAQs & Troubleshooting
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155 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3(Video) Paper is Jammed in the Back of the Machine
- 4Install the Brother Mobile Connect application (for mobile device)
- 5(Video) Paper is Jammed in the Manual Feed Slot
- 6(Video) Paper is Jammed in the Paper Tray
- 7(Video) Paper is Jammed in the 2-sided Tray
- 8(Video) Paper is Jammed inside the Machine
- 9The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 10Document Jam
- 11My Brother machine could not be found over the network when I installed drivers on my computer.
- 12(Video) Set up your Brother machine
- 13Adjust color settings by using the custom setting in the printer driver (Windows only)
- 14The printer status is Offline or Paused.
- 15I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 16Delete print jobs from the print queue.
- 17The color of your printouts is not what you expected
- 18What driver package format is supported by my Linux distribution?
- 19Storage Full
- 20Cannot print after a Windows 10 update (June 2020)
- 21Ghosting images
- 22Enable the Brother machine's network interface.
- 23Protect your Brother machine against unauthorised access over the network
- 24I cannot find some option in the Printing preferences. (For Windows)
- 25Condensation
- 26Toner Error
- 27Cannot Detect
- 28No Paper / No Paper Tray1/Tray2/MP Tray
- 29Add your Brother machine with AirPrint (macOS)
- 30I cannot print full-page photos or images using Email Print.
- 31Check the remaining ink or toner level (Linux)
- 32How to identify your Operating System (OS).
- 33Cartridge Error
- 34What is the default password for my BRAdmin or Web Based Management?
- 35Color offset
- 36Toner Low
- 37Can I use non-Brother or third party supplies with the Brother machine?
- 38What is the recommended paper?
- 39Vertical colored streaks or bands appear on the page
- 40(Video) Document is Jammed under the Document Cover
- 41I cannot save a file downloaded from the Brother support website (For Windows)
- 42I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 43Wrong Toner Cartridge
- 44(Video) Document is Jammed in the Top of the ADF Unit
- 45What is the default password for my Brother machine?
- 46I cannot print on a wireless (Wi-Fi) network (Windows)
- 47How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 48Media Type Mismatch or Media Mismatch
- 49Cannot Scan ##
- 50I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".