FAQs & Troubleshooting
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- 1My Brother machine could not be found over the network when I installed drivers on my PC.
- 2(Video) Replace Toner
- 3(Video) Load A4/Letter paper
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 6What is Brother iPrint&Scan?
- 7The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 10(Video) Unpack your Brother machine
- 11Load paper in the paper tray
- 12How to identify your Operating System (OS).
- 13When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 14Jam Inside (With Video Instructions)
- 15I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 16When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 17Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 18(Video) Connect telephone line and power cords
- 19I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 20Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23Add your Brother machine with AirPrint (macOS)
- 24Enable the Brother machine's network interface.
- 25I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 26Set up your Brother machine on a wireless network.
- 27(Video) Set up your Brother machine
- 28Replace Drum
- 29Print both sides of paper or a booklet automatically
- 30Jam Rear (With Video Instructions)
- 31Jam Tray (With Video Instructions)
- 32A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 33Wireless setup is requesting a WPS PIN to complete the setup
- 34(Video) Update the Driver or Firmware for your Brother machine
- 35Reset the network settings to the factory default
- 36Connect your Brother machine to your mobile device via a wireless router or access point.
- 37When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 38(Video) Load an Envelope (Manual Feed Slot)
- 39I cannot find some option in the Printing preferences. (For Windows)
- 40Can I print from or scan to Android™ Smartphone?
- 41The printer status is Offline or Paused.
- 42I cannot print on a wireless (Wi-Fi) network (Windows)
- 43Delete print jobs from the print queue.
- 44Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 45The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 46I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 47I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 48Turn the Toner Save Mode on or off.
- 49Printing/ Scanning with a mobile device
- 50Copied images or documents appear lighter or darker than the original document.