FAQs & Troubleshooting
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171 Results
- 1(Video) Replace Toner
- 2Jam Rear (With Video Instructions)
- 3Jam Inside (With Video Instructions)
- 4How to identify your Operating System (OS).
- 5I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 6Replace Drum
- 7(Video) Load A4/Letter paper
- 8Jam 2-sided
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10I cannot find some option in the Printing preferences. (For Windows)
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 12Manual Feed
- 13Jam Tray (With Video Instructions)
- 14Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 15Toner Low or Prepare New Toner Cartridge
- 16Turn the Toner Save Mode on or off.
- 17(Video) Load an Envelope (Manual Feed Slot)
- 18Scan multiple pages into one file instead of each scan being saved as a separate file.
- 19The printer status is Offline or Paused.
- 20Drum !
- 21Load paper in the paper tray
- 22Print Unable or Print Unable XX
- 232-sided Disable or 2-sided Disabled
- 24Size mismatch
- 25What is Toner Continue Mode?
- 26Self-Diagnostic
- 27Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 28I cannot print from my computer via USB.
- 29When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 30Open the Control Panel (For Windows)
- 31Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 32"Offline" appears on the Status Monitor.
- 33Delete print jobs from the print queue.
- 34When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 35Print both sides of paper or a booklet automatically
- 36What is the recommended paper?
- 37Black lines down the page
- 38(Video) Set up your Brother machine
- 39White lines across the page
- 40Combine multiple scanned documents into a single file with PaperPort™
- 41Clean the drum unit
- 42I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 43(Video) Unpack your Brother machine
- 44The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 45Can I print from and scan to iPhone, iPod touch and iPad?
- 46(Video) Update the Driver or Firmware for your Brother machine
- 47Can I use AirPrint with my Brother machine?
- 48Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 49Change the printer driver settings (Windows/macOS)
- 50TONER ENDED