FAQs & Troubleshooting
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- 1Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3What is Brother iPrint&Scan?
- 4The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6The printer status is Offline or Paused.
- 7When using the Microsoft® Word application with Borderless printing, the images are printing too small for the paper. (For Windows)
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 10Improve poor print quality.
- 11When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 12Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 13Print using only the black ink cartridge when the Color cartridges have run out.
- 14I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 15Delete print jobs from the print queue.
- 16Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 17Can I print from or scan to Android™ Smartphone?
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19Scan multiple pages into one file instead of each scan being saved as a separate file.
- 20No Paper Fed
- 21I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 22When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 23Load paper in the paper tray
- 24Set up your Brother machine on a wireless network.
- 25What driver package format is supported by my Linux distribution?
- 26Wireless setup is requesting a WPS PIN to complete the setup
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 29Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 30Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 31Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 32Unable to Print 7X
- 33Ink Low
- 34One or more of my colors are not printing (blank).
- 35Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 36Where is the USB port on the machine?
- 37Paper Jam
- 38Out of Memory
- 39How do I clear the message "Cannot Detect" from the display?
- 40Scan an image and insert it in a Windows XP application
- 41I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 42I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 43Configure and use the Scan Key Tool (Linux)
- 44Command List of brscan. (Linux)
- 45I cannot print using my Brother machine on a wireless network (Mac)
- 46When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 47Scan from the Brother iPrint&Scan application using Windows Phone.
- 48"Offline" appears on the Status Monitor.
- 49I cannot make borderless prints.
- 50Ink Absorber NearFull / InkBox NearFull / Absorber NearFull