FAQs & Troubleshooting
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194 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3When printing documents the characters appear ghosted, blurry, or doubled.
- 4Ink Low
- 5Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 6What driver package format is supported by my Linux distribution?
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8I cannot remove red-eye.
- 9Paper Jam
- 10Replace Ink
- 11When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 12Uninstall the scanner driver. (Linux)
- 13Glossy Paper does not feed correctly. What can I do?
- 14How to identify your Operating System (OS).
- 15A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 16Locate files scanned with ControlCenter2 (For Macintosh)
- 17I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 18Change the printer driver settings (Windows/macOS)
- 19The printer status is Offline or Paused.
- 20No Paper Fed
- 21Cover is Open
- 22When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 23When I print, the pages are smudged with ink. What should I do?
- 24Improve poor print quality.
- 25I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 28Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 29Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 30When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 31When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colors do not match the colors in the original photo. What should I do?
- 32Print using only the black ink cartridge when the Color cartridges have run out.
- 33I'm using Windows XP. I cannot scan with the USB cable.
- 34I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 35Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 36I cannot install the driver when using the Driver Install Tool. (Linux)
- 37My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 38Cannot print after a Windows 10 update (June 2020)
- 39The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 40Print command (LPR) (Linux)
- 41When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 42Configure scan settings without administrator privileges (Linux)
- 43Print command (cupswrapper) (Linux)
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 46When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 47"Offline" appears on the Status Monitor.
- 48Open the Status Monitor
- 49Delete print jobs from the print queue.
- 50Check the kind of scanner driver installed by connecting the USB/ Parallel cable.