FAQs & Troubleshooting
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193 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2Scan and save a document in PDF format (Scan to File)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Load paper in the paper tray
- 5The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 8When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 9Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 10Cover is Open
- 11When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 12Can I print from or scan to Android™ Smartphone?
- 13The edge of glossy paper is smudged.
- 14The printer status is Offline or Paused.
- 15One or more of my colors are not printing (blank). What can I do?
- 16Where is the USB port on the machine?
- 17Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 18I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20I cannot find some option in the Printing preferences. (For Windows)
- 21The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 22How to identify your Operating System (OS).
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 25Which E-mail packages are compatible with ControlCenter3?
- 26Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 27Uninstall the Brother Software and Drivers (Windows)
- 28When I print images, the quality is not good (Linux)
- 29In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 30Improve poor print quality.
- 31Windows 10 Support Information
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33Delete print jobs from the print queue.
- 34Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 35The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 36I still receive the error message "Paper Jam" after I removed the jammed paper.
- 37Ink Low
- 38I cannot remove red-eye.
- 39When I print, the pages are smudged with ink. What should I do?
- 40Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 41Configure scan settings without administrator privileges (Linux)
- 42I want to print using CUPS while keeping SELinux enabled. (Linux)
- 43My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 44When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 45Replace Ink
- 46How do I load envelopes into my machine?
- 47I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 48I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 49Configure the Scan to Email Feature (Linux)
- 50Configure and use the Scan Key Tool (Linux)