FAQs & Troubleshooting
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240 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 5Paper Jam
- 6What driver package format is supported by my Linux distribution?
- 7I cannot save a file downloaded from the Brother support website (For Windows)
- 8Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 9What is Brother iPrint&Scan?
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11Replace Ink
- 12I cannot print using my Brother machine on a wireless network (Windows)
- 13I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 14Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 15The scanner cover support has come off. (With Video Instructions)
- 16How do I know which side up my photo paper should be in the tray?
- 17Print using only the black ink cartridge when the Color cartridges have run out.
- 18Add your Brother machine with AirPrint (macOS)
- 19I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 20Wireless setup is requesting a WPS PIN to complete the setup
- 21Set up your Brother machine on a wireless network.
- 22When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 23Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 24Cannot Detect Ink Volume
- 25The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 26Cannot print after a Windows 10 update (June 2020)
- 27I cannot print using my Brother machine on a wireless network (Mac)
- 28How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 29Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 30I cannot find some option in the Printing preferences. (For Windows)
- 31Download a file from the "Downloads" section and save it to Windows 8 computer.
- 32Printing/ Scanning with a mobile device
- 33Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 34Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 35Install Starter Ink
- 36I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 37The printer status is Offline or Paused.
- 38I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 39Can third party ink be used to refill the ink cartridges?
- 40Where is the USB port on the machine?
- 41Load envelopes
- 42I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 43To install the printer driver easily using a tool. (Linux)
- 44I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 45Where can I download Brother iPrint&Scan application for Mac?
- 46The downloaded driver's name is different from my machine's name. (Linux)
- 47I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 48The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 49Print a web page from iPrint&Scan when using an Android™ mobile device.
- 50What is AirPrint?