FAQs & Troubleshooting
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134 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1What is the default password for my Brother machine?
- 2How to identify your Operating System (OS).
- 3(Video) Paper is Jammed inside the Machine
- 4Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 5What is the default password for my BRAdmin or Web Based Management?
- 6Install the Brother Mobile Connect application (for mobile device)
- 7Cannot Print ##
- 8Cartridge Error
- 9Toner Low or Prepare New Toner Cartridge
- 10(Video) Paper is Jammed in the 2-sided Tray
- 11(Video) Set up your Brother machine
- 12I cannot find some option in the Printing preferences. (For Windows)
- 132-sided Disable or 2-sided Disabled
- 14I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 15Manual Feed
- 16I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 17I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 18I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 19Add your Brother machine with AirPrint (macOS)
- 20Where can I download Brother iPrint&Scan application for Mac?
- 21I cannot print on a wireless (Wi-Fi) network (Windows)
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23What driver package format is supported by my Linux distribution?
- 24Control Printer Driver settings (only available for Windows)
- 25The printer status is Offline or Paused.
- 26When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 27The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 28(Video) Paper is Jammed in the Output Paper Tray
- 29Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 30How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 31The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 32Enable the Brother machine's network interface.
- 33What is the difference between the toner cartridge and the drum unit?
- 34Toner Ended
- 35Size Error DX or Size Error 2-sided
- 36What is the recommended paper?
- 37When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 38Delete a network scanner entry. (Linux)
- 39To install the printer driver easily using a tool. (Linux)
- 40Firewall port requirements of the Scan Key Tool (Linux)
- 41Set up your Brother machine on a wireless network (Windows/macOS)
- 42Open the Control Panel (For Windows)
- 43Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 44In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 45Uninstall the Brother Software and Drivers (Windows)
- 46The scanning speed is slow when scanning from my machine. (Windows)
- 47I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 48I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 49I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 50I cannot connect my machine to a Windows 11 computer via USB.