FAQs & Troubleshooting
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181 Results
- 127/08/2024Where can I download Brother iPrint&Scan application for Mac?
- 204/07/2024I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 304/07/2024Brother iPrint&Scan cannot find my Brother machine (macOS)
- 404/07/2024Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 527/06/2024The scanning speed is slow when scanning from my machine. (Windows)
- 613/06/2024My Brother machine is unresponsive.
- 705/06/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 828/05/2024Toner Low or Prepare New Toner Cartridge
- 928/05/2024Drum End Soon
- 1022/05/2024(Video) Update the Driver or Firmware for your Brother machine
- 1129/03/2024(Video) Cannot Detect
- 1229/03/2024(Video) 2-sided Disable or 2-sided Disabled
- 1329/03/2024(Video) Manual Feed
- 1429/02/2024(Video) Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 1528/02/2024Uninstall the drivers. (macOS 13 or greater)
- 1631/01/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 1704/01/2024(Video) Toner set
- 1820/10/2023What is the difference between the toner cartridge and the drum unit?
- 1923/08/2023Out of Memory
- 2026/07/2023Media Type Mismatch or Media Mismatch
- 2129/06/2023Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing)
- 2227/06/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 2306/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 2406/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 2501/06/2023Print both sides of paper or a booklet automatically
- 2601/06/2023Delete print jobs from the print queue.
- 2716/05/2023I cannot print from my computer via USB.
- 2819/04/2023I cannot install the Brother printer driver (macOS 11 or later)
- 2911/04/2023(Video) Paper is Jammed in the Output Paper Tray
- 3011/04/2023(Video) Paper is Jammed in the 2-sided Tray
- 3111/04/2023(Video) Paper is Jammed in the Back of the Machine
- 3211/04/2023(Video) Paper is Jammed inside the Machine
- 3311/04/2023(Video) Paper is Jammed in the Paper Tray
- 3407/04/2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 3527/03/2023"Offline" appears on the Status Monitor.
- 3627/03/2023Change the printer driver settings (Windows/macOS)
- 3727/03/2023The printer status is Offline or Paused.
- 3823/03/2023Scan Using Nuance™ PaperPort™ 14SE or Other Windows Applications
- 3917/03/2023Open the "Scanners and Cameras" and Properties.
- 4015/02/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 4114/02/2023Scan a document in Windows 8 and Windows 10.
- 4219/12/2022I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 4319/12/2022Can I use non-Brother or third party supplies with the Brother machine?
- 4419/12/2022Cannot Detect
- 4513/12/2022Open the Status Monitor
- 4613/12/2022How to identify your Operating System (OS).
- 4726/09/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 4830/08/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 4922/08/2022Configure the Scan to Email Feature (Linux)
- 5016/08/2022Print as a Booklet Automatically (Windows)